Senior Executive, Order Management

Rolls-Royce Singapore Pte. Ltd.; Singapore; On-site; SGD 45,000 - 75,000; Full time

Job summary

An established industry player seeks a skilled Executive/Senior Executive in Service Order Management to enhance operational excellence and drive after-sales success. This role is vital in managing service orders, coordinating with internal teams, and engaging with customers to improve service execution and revenue growth. The ideal candidate will have a strong background in service sales and order management, complemented by experience in reverse logistics. Join a forward-thinking company that values innovation and offers excellent opportunities for professional development in a diverse and inclusive environment.

Benefits

Competitive Salary

Skill Development Opportunities

Diverse and Inclusive Workforce

Qualifications

• 5+ years of experience in service sales or order management.
• Experience in reverse logistics and parts sales is a plus.

Responsibilities

• Manage service orders and coordinate with internal teams.
• Engage with key customers to provide tailored solutions.

Skills

Service Sales

Order Management

Reverse Logistics

Parts Sales

Communication Skills

Education

Degree / Diploma / GCE ‘A’ Level

Tools

SAP System

Microsoft Office

Job description

Job Description

Location: Tukang, Singapore (West)

Only candidates with the legal right to work in Singapore will be considered. Please note that applicants without this eligibility will not be considered. Rolls-Royce is an equal opportunity employer that embraces diversity and is committed to creating an inclusive environment for all employees.

A new opportunity has arisen for a skilled Executive / Senior Executive, Service Order Management to bring expertise and operational excellence to our team.

As part of the Reman, Overhaul/Repair Order + Core Management Team (ROA) at Rolls-Royce Solutions Asia, you will play a critical role in driving after-sales success by managing service orders and coordinating with internal teams and external partners to ensure efficient and timely service execution. This role will directly support our revenue growth strategy through improved customer experience and operational efficiency.

Rolls-Royce Power Systems, headquartered in Friedrichshafen, Germany, employs around 9,000 people. Our product portfolio includes mtu-brand high-speed engines and propulsion systems for ships, power generation, heavy land, rail, and defense vehicles, as well as solutions for the oil and gas industry, diesel and gas systems, and battery containers for mission-critical, standby, and continuous power, combined heat and power generation, and microgrids.

At Rolls-Royce, we look beyond tomorrow, pioneering integrated power and propulsion solutions for cleaner, safer, and more competitive power.

Key Accountabilities

• Work closely with the Service Sales team to identify business opportunities and propose marketing strategies to improve competitiveness and project success.
• Perform full order management for Reman Engines Sales and Service Repair Orders, ensuring timely delivery and completion.
• Coordinate parts requirements via SAP with the Parts, Technical & Material Planning Team and Warehouse Distribution team to meet job schedules.
• Raise purchase requisitions for third-party services and follow up with vendors for the timely return of parts sent for external repair.
• Proactively engage with key customers and provide tailored solutions aligned with both client and company expectations.

• Maintain the Service Sales database and generate monthly reports capturing cost, profit/loss, and order performance.

• Contribute to revenue growth by optimizing resource utilization and improving operational processes.
• Support cost-saving initiatives and promote operational efficiency across the department.
• Comply with WSHA safety regulations and company WHS Committee risk assessment guidelines, especially when working at customer premises or on-site.

Qualifications

• Degree / Diploma / GCE ‘A’ Level or equivalent with at least 5 years of experience in service sales or order management.
• Experience in reverse logistics and parts sales is advantageous.
• Proficient in Microsoft Office applications.
• Experience using the SAP system is required.
• Familiarity with shipping coordination, freight forwarding, and understanding L/C (Letter of Credit) compliance terms is a plus.
• Strong communication skills (written and verbal), a proactive approach, and the ability to work well in a team environment.

Why Join Us?

We offer excellent opportunities to develop your skills, along with a competitive salary and benefits.

Pioneer optimum performance

Join us to develop your skills and expertise to the highest levels, working in an international environment for a company renowned for brilliance and innovation.

Our People are our Power

We are an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe diverse perspectives enhance our success. We promote a culture of respect and opportunity for all employees. Learn more about our global Inclusion strategy here.

Note: Rolls-Royce follows a merit-based recruitment process and does not charge candidates during recruitment. Be cautious of fraudulent communications claiming to represent Rolls-Royce. Verify employment offers on our official website. We reserve the right to take legal action against unauthorized individuals or agencies.

Job Category: Customer Account Management

Posting Date: 06 May 2025