Banking Call Centre Officer (Basic + Allowance, East or West Area)

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading financial services group in Asia is seeking a driven individual to join their team. The role involves providing personalized banking services over the phone, ensuring compliance with policies, and delivering high-quality customer service. The bank is recognized for its commitment to customer satisfaction and offers promising career progression.

Benefits

Award-Winning Customer Service

Promising Career Progression

Training provided with ongoing support

5-day work week with rotating shifts

Qualifications

• Experience in a banking call center.

Responsibilities

• Provide personalized service over the phone to customers.
• Deliver high-quality service to ensure customer satisfaction.

Skills

Communication

Education

High Nitec

Job description

Job Summary:

We are looking for a driven individual to join a leading financial services group in Asia, operating in 18 markets. Recognized as one of Asia's Safest Banks and awarded the "World's Best Bank" in 2021, the bank focuses on building lasting customer relationships and positively impacting communities.

Responsibilities:

• Assist various stakeholders within the business unit and support business activities.
• Deliver tasks efficiently and on time, ensuring compliance with company policies, procedures, and country laws.

Benefits:

• Award-Winning Customer Service
• Promising Career Progression
• Training provided with ongoing support from supervisors
• 5-day work week, rotating shifts, with 1 weekday and 1 weekend off

Job Description:

• Provide personalized service over the phone to customers regarding banking products, accounts, and services inquiries.
• Understand customer needs and offer appropriate solutions.
• Deliver high-quality service to ensure customer satisfaction.
• Gather customer feedback and identify trends for improvement.

Requirements:

• Min. High Nitec with experience in a banking call center.
• Good written and verbal communication skills.

EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969

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