Service Delivery Manager

Capgemini Singapore Pte Ltd; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading company in Singapore is seeking a Project Manager with strong leadership and client management skills. The role involves managing large-scale projects, ensuring quality delivery, and fostering team development. Familiarity with government projects and certifications like CITPM or ITIL is preferred. Ideal candidates will have experience in both Agile and Waterfall methodologies and be adept at building effective client relationships.

Qualifications

• Proven experience managing large-scale projects from brief through to delivery.
• Educated to degree level or equivalent.

Responsibilities

• Manage project budget and deliver against Project Charter.
• Motivate team members and assess performance regularly.
• Ensure overall delivery and quality of project work.

Skills

Project Management

Client Management

Leadership

Communication

Education

Degree or equivalent

Tools

PRINCE2

Agile

Waterfall

Job description

Key responsibilities

Responsibilities vary according to organization but may include a combination of:

• Project Management and Service Delivery Management
• Familiar with IT Service Management and ITIL preferable in government
• Excellent client management, interpersonal and communication skills.
• Familiar with Singapore government projects and environment and obtain SG government security clearance to work on SG government projects.
• CITPM certification is preferred.
• Familiar with both waterfall and agile project methodologies is preferred.
• Strong leadership and team management skills.
• Delivering the project against the agreed Project Charter and to client satisfaction
• Managing the project budget as stated in the approved Project Charter
• Forecasting Estimates to Complete ETC Estimate at Completion EAC as well as the estimated completion date of the project
• Managing the project risks issues and dependencies and corresponding action plans
• Working together with the Offshore Project Manager where applicable to release the project obligations including all deliverable and the project targets and in accordance with the One Team model.
• Producing the staffing plan specifying resources required and approving proposed resources.
• Motivating team members on a continuous basis
• Assessing team members performance against their objectives on a regular basis
• Developing team members skills and empowerment
• Providing team members with the support they need
• Identification and negotiation of change requests
• Ensuring overall delivery and quality of the project work
• Managing any third parties involved in the delivery of the project.

Qualifications

• Educated to degree level or equivalent.
• CITPM or ITIL certification is desirable.

Relevant experience

• Proven experience of effectively managing large-scale projects from brief through to delivery
• Adept at building effective client relationships and working with several stakeholders to deliver targets.
• Preferred knowledge areas in Government Commercial Cloud and Government Agencies Application Maintenance Services experiences
• Have worked e2e through all the phases including Build and Run phases.
• Experienced in a range of project management software including PRINCE2, Agile and Waterfall
• Strong communication with excellent presentation, report writing and data analysis capabilities.
• Ability to work under pressure, change direction when required and work on a range of client projects at the same time.
• Experience of identifying business opportunities, building client relationships, and seeking new business