Head of Continuous Improvement, Operations Excellence

SATS Ltd.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading company in air cargo handling and airline catering is seeking a Continuous Improvement Manager. This role involves utilizing lean methodologies to enhance operational efficiency and drive continuous improvement across the organization. The ideal candidate will have a strong background in engineering and extensive experience in operations, with a focus on data-driven decision-making and process optimization. Join a dynamic team committed to excellence and innovation.

Qualifications

• 8 years of experience in operations or process engineering.
• Certified Six-Sigma Green Belt or higher preferred.

Responsibilities

• Identify and implement cost-saving opportunities.
• Design and drive full implementation of operational excellence program.
• Conduct deep dives to enhance performance.

Skills

Lean Management

Six Sigma

Data-driven decision making

Problem-solving

Education

Master / Bachelor Degree in Engineering

Tools

Value-Stream Mapping

Job description

Company description:

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning, and aviation laundry. SATS Food Solutions serves airlines and institutions, operating central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS operates in the Asia-Pacific, the Americas, Europe, the Middle East, and Africa, supporting global trade, travel, and cuisine. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined network covers over 215 stations in 27 countries, handling more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. More information can be found at www.sats.com.sg.

Why Join Us

At SATS, our people are our greatest asset. We value diversity and the unique contributions of each individual. We promote a Fulfilling, Appreciated, and Meaningful (FAM) workplace, offering career development opportunities, recognizing talent, and encouraging meaningful contributions.

Job description:

Key Responsibilities

• Identify and implement cost-saving opportunities across business units and countries to improve profitability.
• Apply lean methodologies to eliminate waste and improve process efficiency and effectiveness.
• Use productivity metrics and data to initiate cost-saving projects.
• Challenge existing practices and seek innovative solutions, fostering a growth mindset and continuous improvement.
• Maintain high standards by striving for ongoing process improvements and resource optimization.
• Encourage team contributions to process improvements and adopt a problem-solving approach.
• Conduct detailed diagnostics of operations to uncover root causes of issues.
• Utilize data for informed decision-making and foster a culture of measurement and management.
• Design and implement a group-wide operational excellence program to drive continuous improvement.
• Develop strategies for adopting best practices and standards across operations.
• Enhance service quality to increase customer satisfaction and attract new business.
• Build a skilled pool of Continuous Improvement resources across functions.

Key Requirements

• Master's or Bachelor's Degree in Engineering, Science, or related fields.
• Minimum of 8 years' experience in operations or process engineering.
• Proficiency in Lean Management, Six Sigma, Value-Stream Mapping, or similar tools (certified Six Sigma Green Belt or higher preferred).
• Experience in designing and implementing company-wide Operations Excellence initiatives.
• Knowledge of processing, manufacturing, aviation, or food-catering industries is advantageous.
• Strong initiative, planning, analytical, and problem-solving skills.
• Ability to work effectively across teams and organizational levels.
• Proven leadership and relationship-building skills.
• Excellent communication skills, both verbal and written.