System Engineer (M365) / System Engineer (Ref 19491)

Jobline Resources Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading company is seeking an M365 Specialist to provide expertise and support for Microsoft 365 applications. The role involves troubleshooting, training employees, and maintaining documentation. Candidates should have a degree in IT and at least 3 years of experience with Microsoft 365 technologies, including MS Intune and Azure certification.

Qualifications

• Minimum 3 years of working experience with Microsoft 365 Technologies.
• MS Azure certification (mandatory).
• Proficiency in MS Windows, M365, desktop hardware, and network environments.

Responsibilities

• Provide expertise and guidance on M365 applications.
• Support customers with M365 applications, including Exchange Online and MS Teams.
• Deliver training for employees on using M365 applications.

Skills

Troubleshooting

Customer Support

Documentation

Communication

Organizational Skills

Education

Degree/Diploma in Computer Science/IT

Job description

Responsibilities

• Provide expertise and guidance on the use of all M365 applications.

• Support customers with M365 applications, including Exchange Online, MS Teams, OneDrive, Defender, Intune/Autopilot, SharePoint Online, and other M365 core services.

• Advocate and provide best practices for the use of all M365 products.

• Troubleshoot issues as required, leading problem-solving efforts, often involving external vendors and other support teams.

• Perform Azure Active Directory administration tasks (e.g., user/group administration, security permissions, group policies, system configuration, event log research, and resource monitoring).

• Interact with the service desk and other teams to assist in troubleshooting, root cause identification, and technical support when necessary.

• Develop and maintain product/service documentation and knowledge base articles.

• Perform other duties as delegated by the Manager or Team Lead.

• Deliver training for employees on using M365 applications, explaining technical capabilities in non-technical terms.

• Serve as the escalation point for M365-related issues in the internal helpdesk system.

• Must have hands-on experience with MS Intune and Autopilot.

• Familiarity with Microsoft Power Platform and Microsoft Power Automate is an advantage.

• Support Windows OS and desktop/laptop-related software and hardware as needed.

• Conduct hardware/software installations based on customer requirements and company specifications.

• Perform Root Cause Analysis (RCA) for End User Computing (EUC) issues, including M365-related products, as part of problem management.

• Liaise with support vendors for maintenance, support, or issue resolution.

• Collaborate with Team Lead, team members, and customers to achieve high customer satisfaction.

• Act as the point of contact for evaluating new workplace-related products or endpoint management tools.

• Participate in EUC-related transitions as needed, representing the workplace team and assisting the Transition Manager with end-to-end transitions for EUC.

Requirements

• Degree/Diploma in Computer Science/IT.

• Minimum 3 years of working experience with Microsoft 365 Technologies.

• Must have experience in Microsoft Intune (including Packaging, Deployment, Reporting, Troubleshooting, Policy Creation, MS Patching).

• Experience supporting M365 users.

• MS Azure certification (mandatory).

• Ability to work independently under pressure to meet project timelines with high-quality work.

• Knowledge of IT networking for troubleshooting 1st-level networking issues.

• Proficiency in MS Windows, M365, desktop hardware, and network environments.

• Strong organizational and interpersonal skills, with a customer-oriented approach.

• Excellent verbal and written communication skills.

• Independent, results-oriented, and proactive.

• Willingness to work flexible hours based on business needs.

• Ability to work off-site and travel to multiple locations as required.

Licence no: 12C6060