Air Export Manager / Executive

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Air Export Manager and an Airfreight Customer Service representative to join their dynamic team. The ideal candidates will have a solid background in airfreight operations, strong leadership skills, and a commitment to providing excellent customer service. This role offers a competitive salary and career progression opportunities in a supportive environment. If you are passionate about logistics and eager to make a significant impact, this is the perfect opportunity for you!

Benefits

Career Progression Opportunities

Attractive Salary Package

Qualifications

• 2-3 years experience in airfreight export operations required.
• Strong knowledge of customs regulations and documentation.

Responsibilities

• Lead a team handling airfreight documentation and customs clearance.
• Ensure compliance with international trade laws and regulations.
• Handle customer inquiries and coordinate with operations teams.

Skills

Airfreight Documentation

Customer Service

Problem Solving

Team Leadership

Microsoft Office

Education

Diploma in Logistics or related field

Tools

CargoWise

Tradenet

Cargo Community Network

Job description

Company Benefits & Incentives

• Career Progression Opportunities!
• Attractive Salary Package
• Working Location: Changi
• Working days: 5.5 Days

Interested applicants can send your resume to [e-mail] and allow our Consultant to match you with our Clients. No charges will be incurred by candidates for any service rendered.

WhatsApp [phone] for more Air Export roles.

1. Air Export Manager

Note: Must currently be working as an Air Export Manager.

Location: Alps Ave (Changi)

Working hours: Mon-Fri 9am-5.30pm | Alt Sat 9am-1pm

Salary: $4000-$5600

Responsibilities

• Lead a team of Air Export Operations (local and offshore BPO team in Manila) handling export airfreight documentation such as HAWB, MAWB, invoices, packing lists, permits, and pre-alerts.
• Manage a hybrid team responsible for out-of-office hours and weekend activities (Critical Response Team).
• Coordinate resources and manpower, especially during weekends and public holidays.
• Monitor flight schedules, cargo readiness, and ensure timely and accurate documentation.
• Ensure customs clearance procedures and compliance with export regulations.
• Track and trace shipments, update internal stakeholders, and resolve delays or issues.
• Handle export billing, cost verification, and invoices/disputes with suppliers and networks.
• Maintain relationships with vendors and internal teams.
• Assist in process improvements and ad hoc operational tasks.
• Ensure compliance with international trade laws and regulations.
• Maintain records of all export transactions accurately in company systems.
• Support terminal operations and handle escalations.
• Participate in new customer onboarding and SOP updates.
• Train and coach new staff on export activities.

Requirements

• 2-3 years of relevant experience in airfreight export operations.
• Strong knowledge of airfreight documentation, airline booking, and customs/export regulations.
• Familiarity with Singapore customs procedures and systems (e.g., Tradenet, Cargo Community Network).
• Proficient in Microsoft Office and freight forwarding software (e.g., CargoWise, Cargowise One).

2. Airfreight Customer Service

Salary: $2,800 – $3,200

Hours: Mon - Fri 9am - 6pm, Sat 9am - 1pm

Location: Changi Airfreight Center

Responsibilities

• Handle customer inquiries related to airfreight shipments (export/import).
• Provide shipment updates to customers.
• Coordinate with operations, airlines, and transport teams.
• Prepare quotations, bookings, and shipping documents.
• Resolve customer complaints and service issues.
• Maintain relationships with key accounts.
• Support documentation and follow-up activities.

Requirements

• 1-2 years experience in airfreight customer service or logistics.
• Good understanding of airfreight operations and documentation.
• Proficient in MS Office and freight management systems.

Company: The Supreme HR Advisory Pte Ltd | 14C7279
Ong Boon Kiet (Travys) | R22104769
Senior Recruitment Consultant