IT Support Executive

NAM HO TRAVEL SERVICE (SINGAPORE) PRIVATE LIMITED; Singapore; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to provide technical assistance to end-users in both office and roadshow settings. This role involves resolving hardware and software issues, managing IT inventory, and collaborating with HR for onboarding processes. The ideal candidate will have a diploma in Information Technology and at least three years of experience in IT support. Join a dynamic team where your problem-solving skills will be valued, and contribute to the smooth operation of IT services during company events.

Qualifications

• Minimum 3 years of experience in IT support or similar role.
• Strong problem-solving and analytical skills.

Responsibilities

• Provide level 1 & 2 technical support to end-users on hardware and software.
• Monitor and manage IT inventory, ensuring all equipment is accounted for.

Skills

IT Support

Networking

Firewall Management

Problem-Solving

Microsoft Office

Microsoft 365 Admin

Education

Diploma in Information Technology

Job description

Responsibilities:

- Provide level 1 & 2 technical support (onsite and remote) to end-users on hardware and software-related in office and roadshow setting up , printer, network and other IoT
- Resolve or coordinate the resolution of issues with onsite and remote staffs or the respective vendors
- Collaborate with HR for on-boarding and off-boarding of staff’s IT issued items, including assist in the setup and deployment of new hardware and software, manage user accounts (creation, deletion and updates), and email configurations
- Provide administrative support as needed, including non-IT-documentation and data entry
-Monitor and manage IT inventory, ensuring that all equipment is accounted for and properly maintained.

Requirements:

- Minimum Diploma in Information Technology. Fresh graduates are also welcome.
- Minimum 3 years of experience in IT support or similar role
-Must be well versed in networking & firewall (e.g. Frontinet and VPN)
- Strong problem-solving and analytical skills.
- Ability to track multiple ongoing work-streams and meet deadlines.
- Proficient in Microsoft Office, Microsoft 365 admin
- Must be able to support company’s roadshows and trade fairs