Senior Aftersales Manager

Private Advertiser; Singapore; On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company in the automotive industry is seeking a Senior Aftersales Manager to oversee aftersales operations. The ideal candidate will ensure efficiency, profitability, and high customer satisfaction while leading a dedicated team. Responsibilities include managing daily operations, resolving customer issues, and collaborating with cross-functional teams. The role demands strong leadership skills and a customer-first mindset, along with a solid background in automotive aftersales.

Qualifications

• At least 8 years of experience in automotive aftersales.
• 3 years in a leadership role.

Responsibilities

• Lead a team of service professionals ensuring quality customer interactions.
• Manage warranty process and ensure compliance and accuracy.
• Supervise daily aftersales activities and optimize scheduling.

Skills

Leadership

Communication

Problem Solving

Education

Degree in Automotive Technology

Degree in Mechanical Engineering

Degree in Business Management

Tools

Microsoft Office

Job description

Are you a seasoned leader in the automotive industry with a passion for delivering exceptional customer service and operational excellence? We’re looking for a Senior Aftersales Manager to take charge of our aftersales operations — ensuring efficiency, profitability, and top-tier customer satisfaction.

What You’ll Be Doing:

• Lead a team of service professionals and ensure every customer interaction reflects quality and care.

• Resolve issues promptly to maintain high customer satisfaction level.

• Boost revenue through strategic upselling and capacity planning.

• Collaborate cross-functionally, align efforts with business goals and control costs.

• Supervise daily aftersales activities, support team development, analyze performance metrics, and optimize scheduling for efficiency.

• Lead the parts team to maintain high inventory accuracy, minimize obsolete inventory, and maintain an audit-ready warehouse.

• Manage warranty process and ensure compliance and accuracy.

What You Bring:

• A degree in Automotive Technology, Mechanical Engineering, or Business Management.

• At least 8 years of experience in automotive aftersales, including 3 years in a leadership role.

• Strong leadership, communication, and problem-solving skills.

• Customer-first mindset with a focus on continuous improvement.

• Proficiency in Microsoft Office and fluent English communication skills.