Senior / Executive, SOC Operations

National Healthcare Group Corporate Office (HQ); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization is seeking an Operations-In-Charge to oversee the Specialist Outpatient Clinics. The role involves improving clinic workflows, managing patient journeys, and supporting the implementation of clinical services. Candidates should possess strong project management and interpersonal skills, with a university degree and relevant experience in operations or healthcare.

Qualifications

• At least 2 years of related experience in a similar capacity.
• Healthcare experience is a bonus.

Responsibilities

• Support outpatient clinics' operations to ensure smooth running.
• Work with nursing teams to improve clinic workflows.
• Develop and manage improvement projects with healthcare staff.

Skills

Project Management

Analytical Thinking

Interpersonal Skills

Communication

Education

University Degree

Job description

For Executive:

1. JOB PURPOSE

1. Support the Specialist Outpatient Clinics in Medical Centre as a facility Operations-In-Charge, to ensure the smooth running of the outpatient clinics in a safe and efficient manner for the care of patients.

1. Work with the outpatient Nursing teams to drive the following areas, namely,

1. Improve clinic workflows
2. Identify and resolve ground operations issues

1. MAJOR DUTIES & RESPONSIBILITIES`

Specific

1. Main Work Streams

1. Clinical and Non-Clinical Workflows

Support the development and implementation of clinical services, programs and care paths with clinicians and partners. These include:

• • Model of care development
  • Planning and innovating clinical operations to implement new care models
  • Infrastructure, manpower, analytics, technology and other requirements needed to implement the care model

1. Operations

• Support patient journey and flow management on the ground (i.e. registration, appointment booking, financial counselling, complain management, support services, etc), includes developing/enhancing workflows.
• Support the implementation of new and/or phased ramp up of outpatient clinical services.
• Support the planning of medical and non-medical equipment requirements and procurement.
• Develop and manage improvement projects with doctors, nurses and PSAs.

1. Procurement

• Administrative and secretariat support for purchase related activities for medical and non- medical equipment including hospital wide standardization of equipment, integration between equipment and workflows, as well as management of funds.
• Writing of proposal papers to facilitate approval of various stages such as pre-sourcing, evaluation and award.
• Management of timelines to ensure timely follow-up and closure of key action items

General

1. Where directed by Reporting Officer, and/or Director, Clinical Operations, to support in other WH related projects and tasks.

Secretariat support for assigned workgroups and committees.

1. JOB REQUIREMENTS

Education / Training / Experience

1. University Degree
2. At least 2 years of related experience in a similar capacity, preferably in an operations or service background
3. Healthcare experience is a bonus

1. NA

Attributes

1. Ability to plan, organize, supervise and execute
2. Strong project management skills
3. Analytical and innovative thinker
4. Good interpersonal and communication skills
5. Manage relationships (internal and external)
6. Ability to work independently and as a team

Others

1. NA

For Senior Executive:

1. JOB PURPOSE

1. Support the Specialist Outpatient Clinics in Medical Centre as a facility Operations-In-Charge, to ensure the smooth running of the outpatient clinics in a safe and efficient manner for the care of patients.

1. Work with the outpatient Nursing teams to drive the following areas, namely,

1. Improve clinic workflows
2. Identify and resolve ground operations issues

1. MAJOR DUTIES & RESPONSIBILITIES`

Specific

1. Main Work Streams

1. Clinical and Non-Clinical Workflows

Support the development and implementation of clinical services, programs and care paths with clinicians and partners. These include:

• • Model of care development
  • Planning and innovating clinical operations to implement new care models
  • Infrastructure, manpower, analytics, technology and other requirements needed to implement the care model

1. Operations

• Support patient journey and flow management on the ground (i.e. registration, appointment booking, financial counselling, complain management, support services, etc), includes developing/enhancing workflows.
• Support the implementation of new and/or phased ramp up of outpatient clinical services.
• Support the planning of medical and non-medical equipment requirements and procurement.
• Develop and manage improvement projects with doctors, nurses and PSAs.

1. Procurement

• Administrative and secretariat support for purchase related activities for medical and non- medical equipment including hospital wide standardization of equipment, integration between equipment and workflows, as well as management of funds.
• Writing of proposal papers to facilitate approval of various stages such as pre-sourcing, evaluation and award.
• Management of timelines to ensure timely follow-up and closure of key action items

General

1. Where directed by Reporting Officer, and/or Director, Clinical Operations, to support in other WH related projects and tasks.
2. Secretariat support for assigned workgroups and committees.

1. JOB REQUIREMENTS

Education / Training / Experience

1. University Degree
2. At least 4 years of related experience in a similar capacity, preferably in an operations or service background
3. Healthcare experience is a bonus

1. NA

Attributes

1. Ability to plan, organize, supervise and execute
2. Strong project management skills
3. Analytical and innovative thinker
4. Good interpersonal and communication skills
5. Manage relationships (internal and external)
6. Ability to work independently and as a team

Others

1. NA