Senior Executive, S R Nathan School of Human Development

Singapore University of Social Sciences; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

The Singapore University of Social Sciences is seeking an Administrative & Operations Manager for its Counseling & Life Coaching Centre. This role involves managing counseling sessions, client appointment systems, and various administrative tasks to enhance student mental well-being. Candidates should have a degree in Social Sciences and at least 5 years of relevant experience, along with strong analytical and interpersonal skills. The position offers a competitive salary, hybrid work arrangements, and various benefits to support lifelong learning and career development.

Benefits

Competitive pay package

Hybrid work arrangement

Medical benefits

Flex benefits

Family care leaves

Volunteer service leaves

Wellness and recreation activities

Lifelong learning opportunities

Career development opportunities

Qualifications

• At least 5 years of relevant experience in operations or administration.
• Experience in project management and data/business analytics.
• Proficient in Microsoft Office applications, especially Excel.

Responsibilities

• Manage client appointment systems and administrative documentation.
• Perform frontline duties for counseling services ensuring high customer service standards.
• Oversee and coordinate meetings and events organized by the center.

Skills

Project Management

Data/Business Analytics

Customer Service Management

Analytical Skills

Problem-Solving Skills

Interpersonal Skills

Education

Degree in Social Sciences or related field

Tools

Microsoft Office

Excel

Job description

Company description:

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

Job description:

About the Job

This role reports into the Administrative & Operations Manager of the SUSS Counseling & Life Coaching Centre (C-three). This job involves both frontline and backend responsibilities to ensure smooth running of counselling sessions and diverse programmes/events to improve the mental well-being and mental health of students. The incumbent will be involved in managing client appointment systems, administrative documentation, internal communications, expense reimbursement, procurement, and logistics support for programs, etc.

What You Will be Doing

The successful candidate will provide administrative and office management support to the counselling centre.

Responsibilities

• Reporting to the Admin & Operations Manager, perform general operations and administrative duties including documentation, internal communications, expense reimbursement, procurement, and logistics support.
• Perform frontline duties for counselling and life coaching services, ensuring high standards of customer service.
• Oversee, organize, and coordinate meetings and events organized by the centre, including gathering feedback and conducting evaluations.
• Assist in corporate planning, inter-department collaborations, and project initiatives.
• Document and audit system policies and procedures to ensure smooth operations.
• Identify and resolve IT systems-related issues, including those related to the client appointment booking system.
• Perform daily and monthly operational checks to identify errors.
• Conduct business data analytics for reports and dashboards for management.
• Assist in managing volunteer programs.
• Act as liaison officer for student interns attached to the centre.

Job Requirements

• Degree in Social Sciences or related field with at least 5 years of relevant experience.
• Experience in project management and data/business analytics.
• Experience in customer service management, operations, or IT systems.
• Mature, meticulous, and possessing high levels of discretion and integrity.
• Effective interpersonal skills and proficiency in spoken and written English.
• Process-oriented with strong analytical and problem-solving skills.
• Resourceful team player capable of working independently and taking initiative.
• Proficient in Microsoft Office applications, with advanced skills in Excel.
• Experience in website administration, including designing pages, uploading content, and maintaining updates, is preferable.
• Willing to work in the evenings.

What We Offer

At SUSS, we promote the Spirit of Learning and pride ourselves as lifelong learners. You will have access to various learning platforms and development opportunities to support your growth in a meaningful career!

Additionally, we offer:

• Competitive pay package
• Hybrid work arrangement (subject to job role)
• Medical benefits
• Flex benefits
• Family care leaves
• Volunteer service leaves
• Wellness and recreation activities
• Lifelong learning opportunities
• Career development opportunities through internal job postings and transfers