Account Tech Support

Cultivar Staffing & Search; Singapore; Hybrid; SGD 20,000 - 60,000; Full time

Job summary

An established industry player is seeking an Account Tech Support professional for a 12-month renewable contract. This role involves providing exceptional technical support, managing customer interactions, and leading projects to enhance efficiency. Your expertise in handling PC and notebook repairs, along with familiarity in Microsoft products and networking fundamentals, will be crucial. Join a dynamic team in a hybrid working environment where your contributions will directly impact the growth of the business. If you are passionate about technology and customer service, this is an exciting opportunity to advance your career.

Qualifications

• 2-3 years experience with PC/Notebook/printer products and repairs.
• Familiar with Microsoft products and basic networking fundamentals.

Responsibilities

• Front customer compliments/complaints and manage projects end to end.
• Analyze processes and suggest improvements for productivity.

Skills

Problem-solving

Customer service

Technical support

Project management

Analytical skills

Education

Diploma in Electronics

Degree in Electrical Engineering

Degree in Computer Engineering

Degree in Mechanical Engineering

Tools

Microsoft Windows

Linux

VMWare

Networking tools

Job description

Our client is an IT Service Provider, who provides IT support, computing parts distribution, and computing equipment resell. Due to expansion, they are looking out for a Account Tech Support (12 months contract (renewable)) to support them in their growing business.

Location: Depot Close (hybrid working environment)

Working hour: 8.30am to 6.00pm (Monday to Friday)

Salary range: up to $3.5k

Job Scope:

• Fronting customer compliments/complaints, problem-solving, post-mortem, document learnings, crisis prevention, etc.
• Manage projects from end to end, including administering cost budgets.
• Lead by example in all aspects for ground staff to look up to.
• Analyze existing processes and suggest/recommend improvement plans to increase productivity, efficiency, and cost-effectiveness.

Job Requirement:

• Min 2-3 years experience with handling PC/Notebook/printer products and repairs.
• Familiar with Microsoft products, particularly strong in operating Windows 7/8/8.1/10 (Preferably with relevant IT Certifications).
• Familiar with basic networking fundamentals, TCP/IP including DHCP, DNS, etc; LAN/WAN; network switches; etc.
• Additional knowledge such as Linux, VMWare, and Windows Server is helpful.
• Experience in handling electronic components such as motherboards/hard disks.
• Diploma or Degree in Electronics/Electrical/Computer/Mechanical Engineering.

Interested candidates are invited to send in your Resume in MS Word Format stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

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EA License Number: 19C9782EA

Personnel Number: R23113231 (Lum Charmaine)