Service Engineer | Singapore, SG

IPC Systems; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An innovative fintech company is seeking a dedicated Service Engineer to enhance their cloud-based trading communications. This role involves providing technical support, managing customer relationships, and ensuring the successful implementation of projects. Ideal candidates will possess strong knowledge of voice products and Cisco technologies, along with excellent communication skills. Join a team that values your contributions and empowers you to make a significant impact in the fast-paced financial market. If you are self-driven and ready to tackle challenges, this is the opportunity for you!

Qualifications

• Good knowledge on Voice products and Cisco products essential.
• Experience with VOIP protocols and network troubleshooting required.

Responsibilities

• Provide remote fault rectification and customer liaison.
• Ensure timely completion of assigned projects and documentation.

Skills

Voice products knowledge (PABX, Dealerboard)

Cisco products knowledge

VOIP protocols

SIP, QOS, HSRP

Network troubleshooting skills

Server knowledge

Customer service skills

Excellent communication skills

Education

CCNA or equivalent

Server+ or equivalent

OS related certifications (Linux+, MCSE)

Job description

IPC is a fintech company that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions.

Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.

Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success.

www.IPC.com

Service Engineer

Reporting Manager: Senior Branch Operations Manager - Singapore.

Location: Singapore

Job Responsibilities

Customer Service
• Fault Rectification Remotely - to identify, rectify and escalate, if necessary, all faults on all IPC supported systems. Ensure incident management systems are continuously updated.
• Assigned Duties - To supervise/implement all assigned duties (service/MAC/Installation) Ensure the correct materials and the agreed timescales are adhered to. Ensuring that good working practices are always maintained.
• Customer Liaison - To liaise with customer contacts regarding planned work and fault rectification. Keeping both the service desk/line manager and customer fully informed of status of work/fault.
• Support - To provide technical support and assistance to colleagues as required.
• Communication - To provide clear and concise reports as requested on assigned duties. To liaise with other IPC departments where necessary.
• Call Out - To provide 24 hour remote call out support when required.(As part of a roster)
• Procedures - Ensure that company procedures are adhered to and all paperwork is completed accurately, in a timely manner.
• Site Documentation - To ensure site records are accurate and kept up to date. Ensure the office is provided with up to date system backups reflecting any configuration changes.

Project Implementation
• Ensure that assigned projects are completed within agreed timescales.
• Ensure that issues are promptly raised to customer/IPC management as required.
• Liaise with customer regarding planned and actual work. Ensure that the customer is aware at all times of IPC's requirements, delivery dates and installation dates.
• Ensure that company procedures are adhered to and all documentation is completed accurately and in a timely manner.
• Provide clear and concise reports and documentation.

General Duties
• Any ad-hoc request from immediate supervisor or management.
• Other duties as required of the position.
• Work overtime as required to meet customer needs and project goals.
• Be part of a shift roster for daily support.

Experience and Skills Requirements
• Good knowledge on Voice products: PABX, Dealerboard, Voice Mail, Voice Recorders (NICE/Cybertech, etc).
• Knowledge of Cisco products, VOIP protocols, SIP, QOS, HSRP and switching technologies. CCNA (or equivalent demonstrable skills/knowledge) essential.
• Network Skills - Able to implement and troubleshoot VOIP networks.
• Server knowledge of hardware and common OS platforms. Server+ or equivalent demonstrable knowledge and skill. OS related certifications such as Linux+ or MCSE are preferred.
• Exposure to supporting the financial services industry.
• Independent and self-driven to manage tasks assignments due to remote allocation.
• Excellent communication and customer facing skills.

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