Business Analyst

Private Advertiser; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a seasoned IT Project Manager to oversee critical integration and support tasks within their IT program. This role involves coordinating between various stakeholders, managing risks, and ensuring compliance with audit requirements. The ideal candidate will have a strong background in Microsoft Dynamics NAV and experience in warehousing and retail systems. If you thrive in a dynamic environment and enjoy leading cross-functional teams, this opportunity offers a chance to make a significant impact in a forward-thinking organization focused on excellence and innovation.

Qualifications

• 8+ years of experience in Dynamics NAV/LS Retail support.
• Strong understanding of Microsoft Dynamics NAV and Business Central.

Responsibilities

• Identify and manage risks for the overall IT programme.
• Coordinate activities for system integration and application upgrades.

Skills

Problem-solving skills

Communication skills

Interpersonal skills

Troubleshooting

Project management

Education

Bachelor Degree in Computing

Tools

Microsoft Dynamics NAV

Business Central

Warehousing Management System (WMS)

Retail POS

Job description

Main Role & Responsibilities
- Identify, track and manage the risks, assumptions, issues and dependencies for the overall IT programme.

- Coordinate activities among different projects and support the system integration between the Fourth-Party Logistics (4PL) managed system and WMS system with Telco.

- Ensure business processes documentation complies with audit requirements. Support audit activities by providing necessary evidence data for validation.

Work Plan & Budgeting:

- Work with relevant parties (Telco delivery teams, application vendors, internal users, etc.) to plan the application systems upgrading.

- Collate business requirements of stakeholders, including working with delivery teams for solution review submissions, ITQ/RFP submissions, and approval papers.

- Work with vendors to obtain the costings, including reviewing the cost reasonableness and justification.

Project Delivery:

• Work with relevant parties (delivery teams, vendors, telco ops teams, etc.) to perform installation, setup, testing and full-dress rehearsals of application systems for the commissioning of new change requests.
• Facilitate and participate in entity discussions to provide IT advice.
• Plan and track the required activities for IT readiness which include testing, deployment, and implementation.
• Track key performance indicators for projects such as timely project delivery, quality of systems delivered, user satisfaction of systems delivered, etc.
• Manage and report project development, maintenance and support activities.
• Support users in user acceptance testing (UAT) and perform system integration testing (SIT).
• Work with users and delivery teams to resolve IT issues and ensure timely resolution/implementation.
• Support activities for operation transition, business continuity planning (BCP), full dress rehearsal and system go-live.

Knowledge and Expertise Requirements:

- Bachelor Degree in Computing.

- Over 8 years of Dynamics NAV/LS Retail support experience.

- Strong understanding of Microsoft Dynamics NAV/Business Central.

- Experience in Warehousing Management System (WMS) is an advantage.

- Experience in Retail POS is an advantage.

- Excellent problem-solving skills (including troubleshooting in IT-related contexts).

- Excellent written/communication and interpersonal skills.

- Experience of working on full life cycle implementations across multiple versions of Dynamics.

- Able to lead and work with cross-functional teams.

- Candidates who can converse effectively with Mandarin-speaking clients are preferred.