Care Navigator

FULLERTON HEALTHCARE GROUP PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading healthcare group is seeking a Healthcare Administrative Support professional to join their multidisciplinary wellness clinic. The role involves greeting patients, managing appointments, and ensuring efficient office operations. Candidates should possess strong communication and organizational skills, with at least 1 year of experience in healthcare.

Qualifications

• Minimum 1 year of experience in healthcare.
• Pleasant & courteous personality.
• Good written and spoken English.

Responsibilities

• Greeting patients and managing appointments.
• Maintaining patient records and ensuring data accuracy.
• Supporting the lead Care Navigator in providing optimal patient care.

Skills

Communication skills

Organization

Attention to detail

Interpersonal skills

Technological skills

Problem-solving attitude

Empathy

Education

Minimum GCE 'N' Levels

Job description

- Work Location:

AMK Wellness Center

7 Ang Mo Kio St. 64 (Level 1)

Singapore 569086

Or

One North Wellness Center

2 Fusionopolis Way (Level 2), Innovis (Tower A) Fusionopolis Two

Singapore 138634

- Working Hours: Weekdays – 8:00am to 7:00pm

You will be responsible for greeting patients, scheduling appointments, managing patient records, and providing administrative support in multidisciplinary wellness clinic setting. You will play a crucial role in creating a positive patient experience, facilitating communication between patients and healthcare providers, and maintaining efficient office operations.

Primary Responsibilities and Duties:

• Greeting patients professionally both in person and on the phone

• Quickly answering or properly referring questions and issues

• Optimizing provider schedules and patient satisfaction with efficient scheduling

• Notifying providers of patient arrivals

• Comforting patients by anticipating anxieties and effectively answering questions

• Ensuring availability of treatment information by retrieving and updating patient records

• Verifying financial records and collecting patient charges while filing and expediting third-party claims

• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders

· Obtain patient address, contact details, medical benefits information and medical history

· Maintain patient data is up-to-date and verify patient information at every visit

· Process credit card payments and balance daily cash deposits

• Perform timely billing in Clinic Management System and medical benefits portals

· Inform patients about delays and waiting times

· Support triage to gather patient information for clinical judgment to priority of care

· Stay updated with information regarding insurance programs and funding sources.

· Assist patients in filling forms

· Support the lead Care Navigator in providing optimal and positive patient care experience.

· Management of patients’ records in accordance with PDPA act

Secondary Responsibilities and Duties:

· Assist Doctor/ Nurses in procedures

· Dispensing of medication with second checker

· Perform venepuncture (possess valid certification)

· Perform procedures in treatment room (e.g.: ECG, Dressing etc)

· Attend educational trainings for professional development

· Maintain proper infection control standards

· Demonstrate proper use and care of medical & IT equipment

· People management skills – Supervise and mentor less experienced staff

· Respects the values, customs, spiritual beliefs and practices of individuals and groups

· Articulate FHG Purpose and Shared Values in daily work

· Be familiar with the guidelines set out in the wellness centre's standard operating policies and procedures and comply with them.

· Performs any other additional duties as assigned by Lead Care Navigator / Practice Manager / Operation Managers

Job Requirements:

Key Skills:

• Pleasant & courteous personality

• Communication skills to converse clearly over the telephone and in person

• Organization and time management to manage a variety of tasks effectively

• Attention to detail to schedule patients correctly and communicate scheduling difficulties with providers

• Technological skills, such as using word processing and spreadsheet programs to track data

• Interpersonal skills to interact positively with patients who may be upset or stressed

• Proven track record and a continuous improvement mindset

• Good written and spoken English

• Possess good medication knowledge (trainings will be provided if there’s no prior experience)

• Good interpersonal skills and ability to work with colleagues from cross departments

• Ability to be both a team leader and team player

• Possess interest and aptitude in the applied field

• Pro-active, patient oriented and progressive

• Ability to prioritize and exceed expectations

• Able to work in a stressful environment and has good coping mechanism

• Has empathy and problem-solving attitude

• Foster a supportive and compassionate environment to care for patient

Qualifications:

· Education: Minimum GCE “N” Levels

· Experience: Minimum 1 year of experience in healthcare