IT Executive

Hotel Royal Ltd; Singapore; On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a skilled IT System Manager to oversee all hotel IT operations. This role encompasses managing IT systems, ensuring data security, and optimizing ERP solutions tailored for the hospitality industry. The ideal candidate will have extensive experience in IT management, particularly within a hotel environment, and will play a crucial role in enhancing operational efficiency through technology. If you are passionate about leveraging technology to improve guest experiences and streamline operations, this opportunity is perfect for you.

Qualifications

• 5+ years of IT experience, including 3 years in hospitality.
• Strong communication skills for cross-functional team collaboration.
• Ability to train staff on IT systems and tools.

Responsibilities

• Manage hotel IT systems and ensure optimal performance.
• Oversee ERP solutions and ensure compliance with standards.
• Provide technical support and training to staff and guests.

Skills

IT System Management

ERP Solutions

Network Management

Data Security

Technical Support

Vendor Management

Staff Training

Communication Skills

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Business Information Systems

Bachelor’s degree in Computer Science

Tools

Microsoft Office 365

Property Management Systems (PMS)

Point of Sale (POS)

Job description

IT System Management:

• Oversee and manage all hotel IT systems, including Property Management Systems (PMS), Point of Sale (POS), guest Wi-Fi, Microsoft Office 365 and back-office operations.

• Ensure all hardware and software function optimally by performing regular system updates and maintenance.

• Adhere to regulatory standards (e.g., ISO 27001) and implement appropriate audit controls.

Configure, implement, and optimize ERP solutions tailored to the hospitality industry:

• Oversee ERP system performance, upgrades, troubleshooting, and ensure compliance with industry standards.

• Collaborate with cross-functional teams to gather requirements, analyze workflows, and enhance operational efficiency.

• Develop custom ERP solutions, ensure seamless integration with enterprise systems, and implement compliance tools.

• Oversee accurate data migration, maintain data integrity, and ensure security across ERP processes.

• Conduct ERP training programs and provide timely technical and functional support to end-users.

• Develop ERP-based reports and insights to support decision-making.

• Ensure ERP systems adhere to regulatory standards (e.g., ISO27001) and implement audit controls.

• Coordinate with ERP vendors for system updates, enhancements, and issue resolution.

• Lead ERP implementation and enhancement projects, ensuring timely delivery within scope and budget.

• Maintain system documentation, best practices, and promote continuous improvement across teams.

Network & Infrastructure Support:

• Manage and monitor the hotel’s internal networks, servers, firewall, VPN, and communication systems to ensure high availability and minimal downtime.

• Troubleshoot and resolve network issues, including guest internet connectivity problems, in a timely manner.

Technical Support:

• Provide on-site technical support for hotel staff and guests, addressing any IT-related issues that arise (e.g., computer malfunctions, printer issues, or network connectivity problems).

• Assist with the installation, configuration, and maintenance of IT equipment.

Data Security & Backup:

• Implement and monitor IT security measures to safeguard the hotel's digital assets, including guest data and internal systems.

• Ensure regular data backups and establish disaster recovery procedures.

Vendor & Software Management:

• Liaise with external IT vendors and service providers to maintain and upgrade systems as needed.

• Manage software licenses, renewals, and compliance to ensure the hotel is fully compliant with industry standards.

Staff Training & Support:

• Train hotel staff on the proper use of IT systems, tools, and equipment.

• Provide ongoing IT education and support to ensure staff can effectively use technology for day-to-day operations.

Collaboration & Reporting:

• Work closely with departments such as Operations, Front Desk, and Housekeeping to ensure seamless integration of technology across hotel operations.

• Prepare regular reports for senior management of IT performance, system issues and potential improvements.

Innovation & Technology Solutions:

• Stay current with emerging IT trends, particularly in the hospitality sector, and recommend relevant technologies to enhance guest experience and operational efficiency.

• Evaluate and implement IT solutions to enhance the hotel's technological capabilities.
  

JOB REQUIREMENTS

• Bachelor’s degree in information technology, Business Information Systems, Computer Science, or related field.

• Minimum of 5 years of relevant IT experience, with at least 3 years in the hospitality industry.

• Effective communication and interpersonal abilities to work with cross-functional teams.

• Ability to work independently and in a team-oriented environment.