Customer Service Executive - 6 months contract

GOLDBELL ENGINEERING PTE LTD; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a proactive Customer Service Executive to enhance customer satisfaction and streamline workshop operations. This role involves attending to customer inquiries, providing technical advice, and managing billing processes. You'll be the key liaison for customers and contractors, ensuring smooth communication and service delivery. If you possess strong interpersonal skills, a positive attitude, and a knack for negotiation, this opportunity is perfect for you. Join a dynamic team where your contributions will directly impact customer experiences and operational efficiency.

Qualifications

• 1-3 years of relevant experience in the automotive industry or workshop preferred.
• Bilingual in English and Chinese to liaise with Chinese-speaking stakeholders.

Responsibilities

• Attend to walk-in customers and internal company enquiries & issues.
• Update daily reports and manage invoices for workshop services.
• Coordinate with the workshop on urgent jobs and follow up on vehicle progress.

Skills

Customer Service

Communication Skills

Technical Advice

Negotiation Skills

MS Office Proficiency

Interpersonal Skills

Education

GCE O Level

NITEC

Diploma

Tools

MS Office (Word & Excel)

Job description

Customer Service and Communication

• Attend to walk-in customers and internal company enquiries & issues (GBCR, GBE, GBL)
• Identify and respond to customers’ needs by providing technical advice
• Update customers when vehicles are ready for collection after ensuring all repairs are completed
• Provide customer quotations and follow up on service/repair progress
• Negotiate with customers on service/repair pricing
• Encourage external customers to take up contract packages
• Escalate pressing issues to Supervisors
• Represent the company professionally as a front-line employee

Administrative and Reporting Tasks

• Update daily reports
• Check stocks and inventory of parts needed for daily workshop service and repair
• At month-end, verify backdated invoices and inform Man Ling to prepare the accrual list
• Ensure work orders are accurate, and billing and purchase invoices are correctly entered & close work orders
• Prepare service reports for GBCR vehicles upon request
• Perform ad hoc duties as assigned by Supervisors

Billing and Financial Management

• Enter daily system data, process invoices (internal & external), and manage in-house contractor invoices
• Follow up with external customers on outstanding or overdue payments (credit/cash)
• Maintain records of in-house contractor supply costs monthly

Workshop Coordination and Oversight

• Follow up on the progress of vehicles in the workshop and update accordingly
• Coordinate with the workshop on urgent jobs
• Raise job orders to workshops & contractors
• Liaise with in-house contractors regarding vehicle service/maintenance and provide feedback to customers
• Prepare quotations and raise work orders as needed

Procurement and Negotiation

• Obtain quotations from in-house contractors and negotiate pricing
• Order office stationery and other supplies
• Draft contracts and verify pricing for all vehicles
• Collaborate with internal and external stakeholders including customers, contractors, and workshops

Requirements

• Singaporean only
• GCE O Level / NITEC / Diploma
• 1-3 years of relevant experience in the automotive industry or workshop preferred
• Bilingual in English and Chinese to liaise with Chinese-speaking stakeholders
• Good interpersonal skills, proactive, independent, positive attitude, team player, capable of communicating at all levels
• Proficient in MS Office (Word & Excel)