Driver Support Team Lead

Lalamove EasyVan (SG) Pte Ltd; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic team leader to manage driver relations and enhance operational efficiency. This role involves overseeing compliance with internal procedures, collaborating with various stakeholders, and implementing strategies to prevent fraud. The ideal candidate will thrive in a fast-paced environment, demonstrating strong analytical and communication skills. If you are passionate about driving change and ensuring service excellence, this opportunity offers the chance to make a significant impact within a vibrant team.

Qualifications

• Minimum Diploma in Business or related field required.
• Proficiency in Microsoft Office and analytical skills are essential.

Responsibilities

• Lead a team to handle driver enquiries and disputes effectively.
• Oversee internal SOPs to ensure compliant operations across departments.

Skills

Analytical Skills

Communication Skills

Interpersonal Skills

Microsoft Office Proficiency

Problem-Solving

Education

Diploma in Business

Tools

Excel

Microsoft Office

Job description

What you'll do

• Lead a team to handle driver enquiries, disputes and compensations to meet operational targets

• Oversee the review, alignment, and deployment of internal Standard Operating Procedures (SOPs) across multiple departments to ensure cohesive and compliant operations

• Partner with key stakeholders, including Legal, Marketing, and Business Development, to evaluate and update the platform’s Terms and Conditions for optimal clarity and compliance

• Collect insights from drivers on fraudulent behaviors and collaborate with the Anti-Fraud team to design and implement effective fraud prevention strategies

• Manage escalated cases, to ensure timely and effective resolution

• Conducting performance coaching to Driver Partners who breached platform's policy

• Ensuring Driver Partners adhere to service and safety rules and conducts by enforcing appropriate disciplinary actions

• Adept in utilizing Excel/Spreadsheet as trackers to ensure data and information are securely updated, shared and kept

What we seek

• Objective thinker, able to be firm yet empathetic

• Analytical and resilient with ambition to work in a high-pressure, fast-paced environment

• Excellent communication, interpersonal, and presentation skills

• Energetic, driven, passionate, proactive, and attentive to details

• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)

• Minimum Diploma in Business or related field