Travel Administration/Operations Manager

Travel Administration/Operations Manager

Travel Administration/Operations Manager

Administrative Assistants (Administration & Office Support)

We are seeking a highly organised and detail-oriented individual to join our team as a Travel Administration/Operations Manager for our travel agency. 

Responsibilities:

• Manage and coordinate all aspects of the booking process, including liaising with clients, vendors, and partners to ensure smooth transactions.
• Handle logistics for travel arrangements, including flights, accommodations, transportation, and activities, to ensure a seamless experience for our clients.
• Oversee administrative tasks such as paperwork, invoicing, and record-keeping to maintain accurate and up-to-date information.
• Develop and implement efficient processes and procedures to streamline operations and improve productivity.
• Monitor and manage budgets, expenses, and revenue to ensure profitability and cost-effectiveness.
• Maintain a high level of customer service, responding promptly to inquiries, resolving issues, and ensuring client satisfaction.
• Stay informed about industry trends, regulations, and best practices to ensure compliance and competitive advantage.
• Collaborate with other team members, to coordinate efforts and achieve company goals.
• Continuously evaluate and optimise operations to enhance efficiency, quality, and performance.

Qualifications:

• Bachelor's degree in business administration, hospitality management, or a related field.
• Previous experience in operations management, preferably in the travel or tourism industry.
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritise, and work under pressure in a fast-paced environment.
• Proficiency in Microsoft Office.
• Ability to write emails, make phone calls and procure tickets and bookings.
• Leadership abilities and team management experience.
• Problem-solving skills and a proactive approach to challenges.
• Flexibility to adapt to changing priorities and schedules.
• Passion for travel and a commitment to delivering exceptional service to clients.
• Familiarity with England, Malaysia and USA is a plus as we would like to expand tours there.
• May be required to be responsible for managing tourists, or new potential business opportunities. Proficiency in English, Chinese and Malay Language is appreciated.

Company information

Registration No.

201606194R

Your application will include the following questions:

Which of the following statements best describes your right to work in Singapore?

What's your expected monthly basic salary?

Which of the following languages are you fluent in?

Report this job advert

Don’t provide your bank or credit card details when applying for jobs.

What can I earn as an Operations Manager