Customer Service Data Analyst

Snaphunt; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the eCommerce sector is seeking a Customer Service Data Analyst to join their team. The role involves analyzing customer service data, developing dashboards, and providing insights to enhance service quality. Ideal candidates should have experience in data analysis and proficiency in tools like Looker Studio and Power BI. This is an excellent opportunity for those looking to make a positive impact in a fast-paced environment.

Benefits

Flexible working options

Excellent career development opportunities

Qualifications

• At least 2 years experience in a Data Analyst role.
• Proficiency with Looker Studio and Microsoft Excel.

Responsibilities

• Analyze customer service data to identify trends.
• Develop dashboards tracking KPIs via Looker Studio and Power BI.
• Provide insights to improve service efficiency.

Skills

Data Analysis

Analytical Skills

Attention to Detail

Goal Driven

Tools

Looker Studio

Power BI

Excel

Gorgias

Job description

Company

Snaphunt Pte Ltd

snaphunt.com

Designation

Customer Service Data Analyst

Date Listed

24 Mar 2025

Job Type

Entry Level / Junior Executive

Full/Perm

Job Period

Immediate Start, Permanent

Profession

IT / Information Technology

Industry

Retail / eCommerce

Location Name

Singapore

Allowance / Remuneration

$650 - 950 monthly

Company Profile

Our client is a Netherlands-based company specializing in the management of multiple ecommerce businesses. With our extensive experience and expertise, our client oversees the operations and logistics of various ecommerce enterprises, ensuring smooth and efficient processes.

Job Description

• Opportunity to make a positive impact
• Flexible working options
• Excellent career development opportunities

The Job

• We are looking for a full-time Customer Service Data Analyst to join our team!
• Day in the Life of a Customer Service Data Analyst at GT Ecom
• Analyze customer service data to identify trends and improvement areas.
• Develop and maintain dashboards tracking KPIs (CSAT, NPS, FCR, etc.) via Looker Studio and Power BI.
• Provide insights to improve service efficiency and quality.
• Identify gaps in support processes and suggest data-driven solutions.
• Support automation and AI-driven tools for customer interactions.
• Present findings and recommendations to stakeholders.
• If you are interested and have experience in Data Analysis for customer service teams & ecommerce companies, as well as proficiency with Gorgias, Looker Studio, Power BI and Excel
• Looking forward to seeing your applications!

Ideal Candidate

• You have at least 2 years experience, ideally within a Data Analyst role.
• You have working knowledge of Looker Studio and Microsoft Excel
• You pay strong attention to detail and deliver work that is of a high standard
• You possess strong analytical skills and are comfortable dealing with numerical data
• You are highly goal driven and work well in fast paced environments

Ref: YG5ECHAEWF

Application Instructions

Apply this role at https://snaphunt.com/jobs/YG5ECHAEWF

Agent Note This position is posted on behalf of a client by a third party agent.

Apply for this position