Customer Service Agent (1 year contract)

Zuellig Pharma Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to manage order hotlines and ensure exceptional customer service. In this role, you will be responsible for processing orders, coordinating communication between various teams, and ensuring adherence to ISO procedures. Your strong communication and interpersonal skills will be essential in resolving issues and providing timely feedback to customers. If you are meticulous and passionate about delivering excellent service, this opportunity is perfect for you to contribute to a dynamic team in a vital operational role.

Qualifications

• Minimum 2 years of experience in logistics operations or customer service.
• Strong verbal and written communication skills are essential.

Responsibilities

• Manage order hotlines and ensure timely processing of orders.
• Coordinate communication between customers and delivery teams.

Skills

Verbal Communication

Written Communication

Interpersonal Skills

Customer Service

Education

Diploma in Business Administration

Tools

CRM System

Job description

Responsibilities

• Manage order hotlines by ensuring calls are answered promptly and minimize abandon calls especially during peak hours.
• Ensure achievement of departmental service level at all times.
• Ensure timely and accurate processing of orders received through the order hotline.
• Ensure procedures for processing of item with sales restrictions, order that require price approval and other principal specified requirement are strictly adhered to.
• Co-ordinate the flow of information between customers, principals, warehouse and delivery team concerning status of orders/ delivery arrangements and wrong orders.
• Ensure that critical information regarding urgent delivery, special timing request are communicated and follow up with the delivery section till completion of delivery.
• Assist in the processing of orders from other sources eg Fax, sales order or Electronic orders when required.
• Responsible for collection of information and timely log in of feedback in the CRM system.
• Verify and analyses information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback.
• Ensure timely feedback of all problems and issues from customers and principals.
• Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, etc. or any other duties assigned.
• Ensure strict adherence and compliance to ISO procedures.
• Any other tasks that may be assigned.

Requirements

• Minimum Diploma in Business Admin discipline.
• Min 2 years relevant experience in logistics operations or customer service role preferred.
• Good verbal and written communication skills.
• Good interpersonal skills and meticulous in handling assigned tasks.
• Customer service related experiences.