Assistant Manager, Clinic Operations

Radlink Asia Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Singapore is seeking an Assistant Manager, Operations to enhance patient experience and manage frontline teams. The ideal candidate will ensure high standards of service and operational excellence across radiology centres. Responsibilities include overseeing daily operations, managing staff, and implementing service improvements. Strong leadership and communication skills are essential, along with experience in healthcare operations.

Qualifications

• 3-5 years of healthcare operations experience, preferably in diagnostic imaging.
• Experience managing frontline or customer-facing teams in healthcare.

Responsibilities

• Ensure high standards of patient service at all touchpoints.
• Lead and manage the Front Desk, Dispatch/Sorter, and Service Ambassador teams.
• Track KPIs such as patient satisfaction and service turnaround times.

Skills

Leadership

Communication

Organizational Skills

Education

Diploma or Degree in Healthcare Administration

Business Management

Hospitality

Tools

Microsoft Office

Healthcare Management Systems

Job description

The Assistant Manager, Operations supports the day-to-day functioning of RadLink’s radiology centres with a focus on delivering a seamless, high-quality patient experience. This role involves leading frontline teams, including the Front Desk (Patient Services), Dispatch and Sorter, and Service Ambassador teams. The ideal candidate is organized, service-oriented, and passionate about patient care, team development, and operational excellence. The position is vital in maintaining RadLink’s commitment to a welcoming, efficient, and patient-centric environment.

Key Responsibilities:

1. Ensure high standards of patient service at all touchpoints, from registration to follow-up.
2. Handle escalated service issues and patient feedback professionally and empathetically.
3. Collaborate with internal stakeholders to implement service improvements.
4. Reduce wait times, improve patient flow, and enhance the patient experience.
5. Lead and manage the Front Desk, Dispatch/Sorter, and Service Ambassador teams across centres.
6. Provide training and performance feedback to ensure team efficiency and service consistency.
7. Monitor staffing, scheduling, and shift coverage for optimal resource use.
8. Foster a positive, service-driven team culture.

Operations Management:

1. Oversee daily operations including appointment scheduling, registration, document handling, and concierge services.
2. Ensure compliance with SOPs, safety policies, and data privacy regulations.
3. Coordinate with departments to resolve service delivery issues.

Dispatch and Document Handling:

1. Supervise dispatch of reports, films, and documents securely and timely.
2. Maintain oversight of sorting processes and implement error minimization controls.
3. Ensure confidentiality and proper documentation of dispatch activities.

Monitoring & Reporting:

1. Track KPIs such as patient satisfaction and service turnaround times.
2. Support audit preparation and continuous improvement initiatives.

Education & Experience:

1. Diploma or Degree in Healthcare Administration, Business Management, Hospitality, or related field.
2. 3-5 years of healthcare operations experience, preferably in diagnostic imaging or outpatient services.
3. Experience managing frontline or customer-facing teams in healthcare.
4. Strong leadership, communication, and organizational skills.
5. Proficiency in Microsoft Office and healthcare management systems.

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