Lead Product Manager, Digital Workplace for Schools (Ministry of Education)

Government Technology Agency; Singapore; Remote; SGD 80,000 - 120,000; Full time

Job summary

The Government Technology Agency is seeking a Lead Product Manager to drive the adoption of SaaS platforms across the education ecosystem. This role involves enhancing productivity through effective tool usage, addressing user needs, and collaborating with stakeholders to implement training and support structures. The ideal candidate will have a strategic mindset, excellent communication skills, and a user-centric focus, ensuring that educators and staff can maximize their work experiences.

Benefits

Continuous learning opportunities

Purposeful career paths

Qualifications

• Empathize with educators and staff, designing solutions that address their needs.
• Develop scalable adoption strategies aligned with MOE’s goals.
• Craft persuasive business cases for senior management.

Responsibilities

• Lead efforts to increase adoption and maximize usage of key SaaS tools.
• Identify barriers to adoption and propose solutions.
• Develop and implement training programs for effective tool usage.

Skills

User-Centric Focus

Strategic Thinking

Collaboration Skills

Data-Driven Approach

Effective Communication

Job description

Introduction

At MOE, we empower educators and school staff to enhance productivity and efficiency through seamless integration of commercial and central government tools. As a Lead Product Manager, you will drive the adoption and effective usage of various Software-as-a-Service (SaaS) platforms, including MOE’s Device Management Application, Classroom Management tools, Microsoft 365, Google Classroom & Workspace productivity suites, and central Whole-of-Government (WOG) tools like Pair, AIBots, Transcribe, and Workpal. Your goal is to ensure these tools are effectively adopted across the education ecosystem, helping educators and staff maximize productivity and improve their work experiences. You will identify and address adoption blockers, facilitate training programs, cultivate a support structure, and leverage data analytics to sustain funding and advocate for productivity improvements with MOE senior management.

Key Responsibilities

1. Drive Adoption and Usage
   • Lead efforts to increase adoption and maximize usage of key SaaS tools across 40,000 educators and staff, ensuring high productivity and user satisfaction.
   • Develop and implement strategies to enhance adoption of MOE-specific tools (e.g., Device Management Application, Classroom Management tools) and WOG tools (e.g., Transcribe, Workpal).
   • Establish KPIs and monitor progress to evaluate the impact on user productivity and satisfaction.
2. Identify and Address Adoption Blockers
   • Work closely with educators, staff, and stakeholders to identify barriers and propose solutions.
   • Design targeted interventions to address technical, cultural, or process-related pain points.
   • Gather feedback and iterate strategies for continuous improvement.
3. Training and Enablement
   • Develop and implement training programs to ensure effective tool usage.
   • Create accessible resources to support ongoing learning.
   • Collaborate with school leaders and trainers to embed tools into daily workflows.
4. Stakeholder Engagement and Collaboration
   • Partner with internal teams, school leaders, and trainers to co-create solutions and align with MOE objectives.
   • Facilitate knowledge sharing and best practices among educators and staff.
   • Build strong relationships with stakeholders to foster collaboration.
5. Continuous Improvement and Scaling
   • Review and refine strategies regularly to meet evolving needs.
   • Scale successful initiatives across more schools and educators.
   • Use data insights to inform decisions and optimize user experience.
6. Business Case Development and Funding
   • Use analytics to monitor adoption, usage, and productivity gains.
   • Develop compelling business cases with quantitative and qualitative data to secure funding.
   • Present and sustain funding proposals with MOE senior management, aligning with productivity goals.

Job Expectations

• User-Centric Focus: Empathize with educators and staff, designing solutions that address their needs and improve productivity.
• Strategic Thinking: Develop scalable adoption strategies aligned with MOE’s goals to improve usage and productivity.
• Collaboration Skills: Work effectively with stakeholders across MOE.
• Training and Enablement: Design and deliver training programs to empower users.
• Data-Driven Approach: Use analytics and feedback for continuous improvement and scaling initiatives.
• Effective Communication: Craft persuasive business cases and deliver impactful presentations to senior management.

About GovTech

The Government Technology Agency (GovTech) leads Singapore’s Smart Nation initiatives and digital transformation in the public sector. As the Centre of Excellence for ICT & SS, GovTech develops capabilities in Data Science & AI, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer purposeful careers with continuous learning opportunities. Our values—Agile, Bold, Collaborative—guide us in delivering impactful solutions.

GovTech aims to transform government service delivery by prioritizing citizens and businesses at the core of our work.

Learn more at tech.gov.sg.