Sales Manager, MICE

Mandarin Oriental, Singapore; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a Sales Manager for MICE to enhance their Sales & Marketing team. This role involves aligning client needs with strategic sales initiatives, negotiating rates, and driving group sales. The ideal candidate will possess strong interpersonal and negotiation skills, with a proven track record in a luxury hotel environment. The company is committed to fostering growth through tailored development programs and offers a range of health and wellness benefits. If you are passionate about delivering exceptional service and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Learning & Development programs

MOstay program

Health and wellness benefits

Retirement plans

Qualifications

• 1+ years of experience in a similar role at a luxury international hotel.
• Strong negotiation and customer relationship management abilities.

Responsibilities

• Prospecting and developing new business through calls and visits.
• Driving group sales and enhancing customer loyalty through account management.

Skills

Sales Skills

Negotiation Skills

Customer Relationship Management

Interpersonal Skills

Presentation Skills

Problem-Solving Skills

Education

Diploma in any discipline

Tools

Microsoft Office

HMS

Delphi

Job description

SALES MANAGER, MICE

Mandarin Oriental, Singapore is looking for a Sales Manager, MICE to join our Sales & Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is an award-winning owner and operator of luxurious hotels, resorts, and residences in prime destinations worldwide, with a strong development pipeline. Recognized for creating some of the world's most sought-after properties, the Group offers legendary service inspired by Asian heritage and the latest in luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury overlooking Marina Bay. Reporting to the Assistant Director of Sales, the Sales Manager, MICE, is responsible for managing accounts within group segments, markets, or territories to generate sales revenue for the hotel.

About the job

Based at Mandarin Oriental, Singapore, within the Sales & Marketing Department, the Sales Manager aligns client needs with the hotel's sales and marketing strategies. This involves negotiating rates, maintaining product knowledge, and identifying market opportunities. The Sales Manager reports to the Assistant Director of Sales, MICE.

Key responsibilities include:

1. Prospecting and developing new business through calls, visits, trade shows, and research.
2. Driving group sales and enhancing customer loyalty through account management.
3. Understanding client needs, hotel objectives, and marketing activities.
4. Negotiating rates for accounts.
5. Communicating hotel benefits and maintaining product knowledge.
6. Analyzing account fundamentals.
7. Identifying new markets and accounts aligned with sales strategies.
8. Meeting set targets and goals.
9. Gathering market intelligence and tracking competition.

Qualifications and skills we seek:

• Excellent sales, service, and interpersonal skills.
• Strong negotiation and customer relationship management abilities.
• Effective presentation and communication skills in English.
• Proficiency in Microsoft Office, HMS, and Delphi.
• Self-motivated with good problem-solving skills.
• At least 1 year of experience in a similar role at a luxury international hotel.
• Diploma qualification in any discipline.

Our commitment to you includes:

• Learning & Development programs tailored for your growth.
• MOstay program offering complimentary and discounted stays worldwide.
• Health and wellness benefits for work-life balance.
• Retirement plans based on service and role.

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