Applications Support Engineer

NCS Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading technology services firm in Singapore is seeking an Application Support Specialist to provide L1/L2 support and system checks. The ideal candidate will have a degree in a relevant field and experience in troubleshooting, virtualization technologies, and IT security. Join us to make extraordinary things happen and contribute to impactful projects across the Asia Pacific region.

Qualifications

• Minimum 2 years in application support or server infrastructure setup.
• Experience with virtualization technologies and cloud orchestration.
• Knowledge of IT security standards and policies.

Responsibilities

• Provide application L1/L2 support and system checks.
• Monitor application health and escalate issues as needed.
• Perform routine maintenance tasks like updates and backups.

Skills

Troubleshooting

System Monitoring

Documentation

Networking

Cloud Orchestration

Scripting

IT Security

Automation Tools

Education

Diploma/Degree in Electrical Engineering, Computer Science, Communications Engineering or equivalent

Tools

VMware

Xen

KVM

OpenStack

Salt

Chef

Puppet

Ansible

Job description

NCS is a leading technology services firm operating across the Asia Pacific region in over 20 cities. We provide consulting, digital services, technology solutions, and more. We harness the power of technology to create lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Key Responsibilities:

1. Provide application L1/L2 support and system checks (CPU, disk usage, logs, services).
2. Troubleshoot and resolve system and application issues.
3. Monitor application health and system alerts, escalating issues as needed.
4. Log incidents and service requests in the ticketing system, ensuring timely resolution.
5. Coordinate with L3 teams and vendors for issue escalation and follow-up.
6. Perform routine maintenance tasks, such as application updates, patching, and backups.
7. Maintain clear documentation of issues, fixes, and procedures.
8. Participate in system testing, deployment, and post-deployment support activities.
9. Assist in user access management and configuration tasks.

Ideal candidate should have/possess:

1. Diploma/Degree in Electrical Engineering, Computer Science, Communications Engineering or equivalent.
2. Minimum 2 years in application support or server infrastructure setup.
3. Experience with at least two of the following Virtualisation Technologies/Platforms: VMware, Xen, KVM, OpenStack, Cloud Stack, Azure Stack.
4. Experience with cloud orchestration, configuration management, and auto-scaling techniques.
5. Thorough knowledge of networking, routers, switches, and WiFi setup.
6. Hands-on experience in deploying Ceph using different file systems such as object storage, RBD, CephFS storage.
7. Good knowledge of storage technologies, such as NAS, SAN, SDS.
8. Experience with automation tools such as Salt, Chef, Puppet, Ansible.
9. Experience with load balancing setup for TCP/IP, HTTP, DNS, routing.
10. Experience in using software version control.
11. Knowledge of IT security standards, for instance from CIS or IM8.
12. Experience in IT security policy management and enforcement.
13. Knowledge of computer hardware components and the ability to restore faulty servers.
14. Experience in coding or scripting languages such as Bash, Windows Batch Script, PowerShell, Perl, Python, etc.
15. Ability to install, use, and configure various Linux Operating Systems, such as RedHat, Ubuntu, CentOS.
16. Experience in system installation planning, execution, and routine maintenance.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and seek individuals embodying these values. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.