CUSTOMER SERVICE EXECUTIVE

United Oil Company Pte Ltd; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a proactive individual to support customer needs and facilitate transactions. This role involves building strong relationships with clients, managing orders, and ensuring effective communication with internal teams. The ideal candidate will possess strong analytical and problem-solving skills, along with a meticulous approach to meeting deadlines. Join a dynamic team where your contributions will directly impact customer satisfaction and business growth. If you thrive in a fast-paced environment and enjoy working collaboratively, this opportunity is perfect for you.

Qualifications

• 2 years of relevant experience in Business Development.
• Previous experience in sales or customer service is advantageous.

Responsibilities

• Build relationships with customers and manage their orders.
• Update customers on shipment status and assist with payment collection.

Skills

Customer Relationship Management

Sales Order Processing

Analytical Skills

Problem-Solving Skills

Interpersonal Skills

Education

Diploma in any discipline

Bachelor’s degree in any discipline

Tools

SAP B1

Job description

Job Objective

• Support customers, address enquiries and facilitate transactions to cater to customers’ needs (process sales orders)
  
  

Core Responsibilities

Account Management

• Build relationships with existing customers by understanding their needs and assisting with their queries
• Manage customer orders and communicate requirements to internal stakeholders (Supply Chain, Operations, Finance, Quality Assurance, Logistics, Product Development)
• Update customers of the status of shipments, monitor their credit terms and assist with the collection of payments
• Receive all customer-supplied items delivered to the plant, and arrange delivery or self-collection of products
• Plan material schedule for key private label customers
• Prepare costing, quotations and administrative duties of the Business Development department
• Verify and endorse purchase orders and process sales orders
• Analyse customer order history, monitor repeat orders, take actions to understand situation and alert the Business Development Manager/Senior BD Executive on follow-up actions
• Manage SAP B1 system and update relevant information (orders) for production and internal stakeholders
  
  

Job Specifications

Minimum education qualifications:

• Diploma in any discipline
• Bachelor’s degree in any discipline an advantage
  
  

Minimum Years Of Experience

• 2 years of relevant experience in Business Development for diploma or degree holders
• Previous sales / customer service / telesales experience will be a plus
  
  

Key Job-specific Competency Requirements

• Proactive in building relationships and proposing solutions
• Highly meticulous and able to meet tight deadlines
• Good interpersonal skills
• Good analytical and problem-solving skills