Guest Service Officer (Part-Time) - River Wonders

Mandai Wildlife Group; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

Join a leading wildlife organization in Singapore as a Guest Service Officer (Part-Time). You will play a key role in ensuring an excellent guest experience while assisting in park operations and wildlife management efforts. Ideal for energetic individuals with a passion for customer service. Flexible hours include weekends and public holidays.

Qualifications

• Pleasant, confident, energetic, and outgoing personality.
• Able to work on weekends and public holidays.

Responsibilities

• Assist in day-to-day operations including queue management.
• Manage guest interactions and resolve feedback.
• Provide administrative support to the department.

Skills

Customer service

Team player

Education

GCE ‘N’ or ‘O’ Level

Job description

Job Title: Guest Service Officer (Part-Time)

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renowned wildlife parks. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, which will integrate five wildlife parks with distinctive nature-based experiences, green public spaces, and an eco-friendly resort.

Job Duties and Responsibilities

• Assist in the day-to-day operations of the park, including queue and crowd management, and ensuring park cleanliness.
• Provide administrative support to the department.
• Ensure delivery of excellent guest experience.
• Manage guest interactions, including greeting, answering queries, and assisting in guest-related situations.
• Resolve feedback, issues, and concerns raised by guests.
• Assist in wildlife management efforts.
• Perform other relevant duties as assigned.

Requirements

• Minimum GCE ‘N’ or ‘O’ Level qualification or equivalent.
• Pleasant, confident, energetic, and outgoing personality.
• Independent and responsible team player.
• Customer service experience will be an advantage.
• Able to work on weekends and public holidays.

Additional Information

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Management and Manufacturing
• Industries: Travel Arrangements