*East* 1 Year Call Centre Trainer ($3,500 to $4,000) #NJN

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking an experienced Call Centre Trainer for a 1-year contract. The successful candidate will design and execute training programs, evaluate training needs, and assess the effectiveness of training. Candidates should have at least five years of experience in training or quality assurance in a contact centre, including two years in a managerial position.

Qualifications

• Five years of experience in training and/or quality assurance in a contact centre.
• At least two years in a managerial role.

Responsibilities

• Build and execute training programs.
• Evaluate individual and organizational training needs.
• Assess training effectiveness and report progress.

Skills

Training program design

Evaluation skills

Program development

Job description

CALL CENTRE TRAINER - 1 Year CONTRACT

Responsibilities:

• Build and execute learning strategies and training program
• Evaluate individual, organization and program training and development needs
• Translate requirements into trainings program (classroom or online) through variety learning methods
• Assess training effectiveness to ensure incorporation of taught skills and techniques into staff work behavior
• Report training progress
• Maintain the content in the knowledge portal are up-to-date by liaising with various stakeholders
• Proactively review the content to improve effectiveness

Requirements:

• At least five (5) years of experience in training and/or quality assurance within a contact centre environment, with at least two (2) years in a managerial role.

We are an equal opportunities employer.