EAP Clinical Counsellor (Mandarin speaking)

Workplace Options; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Join a leading provider in wellbeing solutions as an EAP Clinical Counsellor in Singapore. This full-time role involves engaging with clients through various communication methods, offering compassionate support and guidance. Candidates should have the required qualifications and a passion for making a positive impact on mental health globally.

Benefits

Group insurance

Gym reimbursement

Tuition support

EAP services

Mentorship

Employee exchange programs

Comprehensive training

Qualifications

• At least two years of post-master’s direct client contact experience.
• Full membership of relevant professional associations.
• Eligibility for registration with the Singapore Registrar of Psychologists.

Responsibilities

• Provide single-session telephonic and video counselling.
• Assess clients for appropriateness of short-term counselling.
• Manage high-risk calls and work closely with at-risk individuals.

Skills

Culturally sensitive

Empathy

Crisis intervention

Knowledge of short-term counselling modalities

Proficient in Mandarin and English

Education

Master’s degree in counselling or related field

Job description

Who we are:

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier, and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high-quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team committed to improving employee wellbeing worldwide.

Current opportunity: EAP Clinical Counsellor

Location: Singapore
Employment type: Full-time
Language requirements: English and Mandarin

What you will do:

Workplace Options is seeking a qualified Full-time EAP Clinical Counsellor to join our clinical team in Singapore. Our EAP Counsellors engage with participants via phone, video, chat, and email, demonstrating the Power of a Good Conversation—creating connections to ensure clients feel heard, supported, and cared for.

Each day varies as callers present with unique challenges, and your clinical conversations will help individuals navigate their issues. For insight into our counsellor roles, watch these videos: Being a Counsellor at WPO and Member Experience - The Power of a Good Conversation.

If you are a mental health provider passionate about offering emotional support with warmth and empathy to diverse populations worldwide, this role is for you.

Responsibilities:

• Provide single-session telephonic and video counselling, in-the-moment support, and crisis management while maintaining confidentiality.
• Thoroughly assess clients for appropriateness of short-term counselling.
• Manage high-risk calls and work closely with at-risk individuals.
• Refer clients to external resources or internal WPO services as part of our holistic approach.
• Develop clear treatment plans collaboratively.
• Maintain accurate clinical documentation in our case management system.
• Perform additional tasks as deemed appropriate by management.

Qualifications/Skills:

• Master’s degree in counselling or related field.
• At least two years of post-masters’ direct client contact experience or 500 hours of client contact.
• Full membership of Singapore Psychological Society, Singapore Association for Counselling, Singapore Association of Social Workers, or equivalent.
• Eligibility for registration with the Singapore Registrar of Psychologists or equivalent.
• Proficient in Mandarin and English, both spoken and written.
• Experience with assessments and clinical tools.
• Knowledge of short-term counselling modalities like Solution-Focused, CBT, Mindfulness, etc.
• Training in crisis intervention is beneficial.
• Passionate about supporting clients globally.
• Culturally sensitive, with flexibility to use interpreters if needed.
• Ability to work with clients facing substance abuse, crises, mental health symptoms, or family issues impacting performance.
• Proficient with contact methods: phone, video, email, text, chat.

What we offer:
At Workplace Options, we prioritize employee wellbeing through benefits such as group insurance, gym reimbursement, tuition support, EAP services, mentorship, employee exchange programs, and comprehensive training. We are committed to building an inclusive workplace where everyone can bring their whole selves and thrive. We value diversity and strive for equitable, measurable outcomes, fostering a community of belonging and growth.

For more about WPO, visit www.workplaceoptions.com. These videos provide an overview: Human-Powered Care and The WPO Global Experience.

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