Operations Specialist (Customer Service)

International SOS Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in medical and security services is seeking a dedicated professional to assist members with their healthcare and travel needs. This permanent position requires excellent communication and customer service skills, with a focus on empathy and relationship building. The role involves a structured induction program and offers opportunities for career progression within a supportive team environment.

Benefits

Comprehensive 12-16 weeks induction training

Supportive, collaborative, and friendly team culture

Structured remuneration and career progression programs

Opportunities to collaborate internationally

Exposure to the latest global medical and security updates

Qualifications

• Extensive experience in a customer service role with a high level of professionalism.
• Passionate about helping people with a naturally empathetic approach.
• Flexible to work as part of a rotating roster.

Responsibilities

• Responding to inbound and outbound calls, emails, and live chat from members.
• Assisting with healthcare, travel, and security needs.
• Adhering to policies and procedures, including data protection.

Skills

Communication

Empathy

Attention to detail

Customer service

Solution-oriented

Job description

About the Role

This is a permanent position working in partnership with medical and security experts to deliver high-quality medical, security, and logistical services to our members. The role involves responding to inbound and outbound calls, emails, and live chat from members traveling domestically or internationally, assisting with their healthcare, travel, and security needs.

Induction date: 16 June 2025

If you enjoy helping people, have excellent communication skills, and thrive in a fast-paced environment, we want to hear from you.

Ideal Candidate

• Passionate about helping people with a naturally empathetic approach

• Excellent at building and maintaining relationships with multiple stakeholders

• Attention to detail and a commitment to adhering to policies and procedures, including data protection

• Experience working in a customer-centric, process-driven business

• Solution-oriented, able to work well under pressure with a collaborative approach in a demanding environment

• Flexible to work as part of a rotating roster without restrictions

• Extensive experience in a customer service role with a high level of professionalism

What We Offer

• Comprehensive 12-16 weeks induction training, including classroom and on-the-job training, buddy system, and mentoring

• Supportive, collaborative, and friendly team culture

• Structured remuneration and career progression programs to support your growth within a global organization

• Opportunities to collaborate with colleagues from other assistance centres worldwide to gain international perspectives on global topics and issues

• Exposure to the latest global medical and security updates and trends

Working Hours

• 13-hour shifts

• Working hours between 7 am and 8 pm

• 15 working shifts per month with 15 days off

• Shifts are ideally 2 days on, 2 days off or 3 days on, 3 days off

• 100% office-based work; no hybrid or work-from-home options

• Work includes weekends and public holidays; no night shifts

Location: Office-based environment, next to Expo MRT station