ITSM Lead (IT Service Management)

Career Ally; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking an ITSM Lead to oversee and enhance IT service delivery across the organization. This permanent position offers an exciting opportunity to work with a dynamic team, implementing best practices and driving continuous improvement in service quality. You will lead a talented team, ensuring alignment with business objectives while fostering a culture of collaboration and excellence. With a comprehensive benefits package and competitive compensation, this role is perfect for those looking to advance their careers in a fast-paced environment.

Benefits

Comprehensive benefits package

Central Location

Opportunities for professional growth

Qualifications

• 7-10 years of experience in IT service management roles.
• Strong understanding of ITIL frameworks and best practices.

Responsibilities

• Lead the development and maintenance of IT service management processes.
• Monitor KPIs to track service performance and drive improvements.

Skills

ITIL Framework

Service Delivery Management

Problem Solving

Stakeholder Management

Team Leadership

Education

Bachelor's Degree in Computer Science

Bachelor's Degree in Information Technology

Tools

ITSM Tools

Job description

Key Highlights:

• Central Location
• Permanent Position
• Opportunity to work with a dynamic, industry-leading company
• Opportunities for professional growth and development.
• Up to $13,000 + Bonus + comprehensive benefits package

As the ITSM Lead, you will be responsible for overseeing and improving the delivery of IT services across the organization. This role ensures that IT services are delivered efficiently, effectively, and in alignment with business objectives.

You will implement IT service management best practices, manage service delivery processes, and drive continuous improvement in service quality.

Responsibilities:

• Lead the development, implementation, and maintenance of IT service management processes and frameworks (e.g., ITIL).
• Ensure IT services are delivered in accordance with service level agreements (SLAs) and meet business requirements.
• Lead and mentor ITSM team, fostering a culture of collaboration, continuous learning, and excellence.
• Identify and implement opportunities for process improvement to enhance service delivery, efficiency, and customer satisfaction.
• Monitor and report on key performance indicators (KPIs) to track service performance and drive improvements.
• Oversee the incident and problem management processes, ensuring timely resolution of issues and effective root cause analysis.
• Develop and implement strategies to reduce the frequency and impact of incidents and problems.
• Communicate service management strategies, performance, and improvement initiatives to stakeholders.
• Collaborate with business units, IT teams, and external vendors to ensure alignment of IT services with business needs.
• Manage the end-to-end service delivery process, ensuring quality, seamless integration and delivery of services
• Oversee change and release management processes, ensuring that changes to IT services are planned, tested, and implemented with minimal disruption.

Requirements:

• Bachelors degree in Computer Science, Information Technology, or a related field.
• Min 7-10 years of experience in IT service management or related roles, with a strong understanding of ITIL frameworks and best practiceswith large organization exposure.
• Proven experience leading IT service management teams and managing service delivery processes.
• Preferred Certifications: ITIL, ITSM
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Excellent problem-solving, communication, and stakeholder management skills.

Interested applicants, please submit updated resume in MS format via the Apply button.

Position and remuneration will be commensurate with skills and experience.
We regret that only short-listed candidates will be contacted.

Careerally Pte Ltd | EA Licence: 24C2215
Josephine Xie | EA Registration No: R1874897