IT Support Executive (up to $3,300 | MNC)

Tyson Jay; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking a technical support specialist to provide troubleshooting and user administration. The role involves managing service requests, coordinating with vendors, and participating in IT projects. Candidates should have a diploma in engineering and strong technical skills in Windows and network protocols.

Qualifications

• Diploma or Higher Nitec in Computer or Electronic Engineering.
• Strong knowledge of Microsoft Windows, M365, and network protocols.
• Hands-on experience with hardware and software troubleshooting.

Responsibilities

• Provide technical support and troubleshooting for internal users and external platforms.
• Perform user account administration, hardware configuration, and software updates.
• Manage service requests and support activities through a ticketing system.

Skills

Technical support

Troubleshooting

Microsoft Windows

M365

Network protocols

IT service management

Education

Diploma or Higher Nitec in Computer or Electronic Engineering

Job description

Responsibilities

• Provide technical support and troubleshooting for internal users and external platforms both remotely and on-site.

• Perform user account administration, hardware configuration, and software updates.

• Manage service requests, incidents, and support activities through a ticketing system.

• Coordinate with vendors for IT equipment procurement and hardware servicing.

• Support system administration, including patch management and asset tracking.

• Participate in IT projects, including platform deployment, testing, and reporting.

Requirements

• Diploma or Higher Nitec in Computer or Electronic Engineering, or related discipline.

• Strong knowledge of Microsoft Windows, M365, and network protocols.

• Hands-on experience with hardware and software troubleshooting.

• Familiar with IT service management tools and able to document technical processes clearly.

Tyson Jay Management Pte Ltd | EA License No.: 24C2479

Ivan Lim | EA Personnel No.: R1109856