Club Restaurant Manager 会所餐厅经理

ENRICH BRANDS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore seeks a dynamic Club Restaurant Manager to oversee operations at a premium Chinese cuisine restaurant. The ideal candidate will have extensive F&B and club management experience, exceptional leadership skills, and a passion for customer service. Responsibilities include managing daily operations, staff recruitment, customer service, and financial oversight. This role offers a vibrant work environment and opportunities for professional growth.

Benefits

Competitive salary and comprehensive benefits package

Opportunities for professional growth and career advancement

Supportive and vibrant work environment

Qualifications

• Minimum 5 years of experience in restaurant or club management.
• Proven ability to deliver exceptional customer service in a high-end setting.

Responsibilities

• Oversee daily operations to ensure the restaurant and club run efficiently.
• Recruit, train, and manage staff, including servers and chefs.
• Ensure exceptional service quality to meet customer expectations.

Skills

Leadership

Communication

Problem Solving

Job description

Job Description:

We are looking for a dynamic and experienced Club Restaurant Manager to oversee the daily operations of our premium Chinese cuisine restaurant and recreation club.

The ideal candidate will have a strong background in F&B and club management, exceptional leadership skills, and a passion for delivering top-tier customer experiences.

Work Location: 5-minute walk from Clarke Quay MRT station

Start Date: February 2025

Responsibilities:

a) Operational Management

• Oversee daily operations to ensure the restaurant and club run efficiently and smoothly.
• Maintain high standards of cleanliness, hygiene, and safety across all areas.
• Manage inventory and procurement to ensure quality and cost efficiency.
• Implement and monitor standard operating procedures (SOPs) to enhance operational performance.

b) Staff Management

• Recruit, train, and manage staff, including servers, chefs, and front-of-house personnel.
• Develop and manage work schedules to ensure adequate staffing during all operating hours.
• Conduct regular performance evaluations, provide feedback, and implement staff development programs.
• Foster a positive and collaborative work environment.

c) Customer Service

• Ensure exceptional service quality to meet and exceed customer expectations.
• Address customer complaints and feedback promptly, taking proactive measures to improve satisfaction.
• Build strong relationships with customers, especially VIP members, by understanding and catering to their preferences.

d) Marketing and Sales

• Collaborate with the marketing team to develop promotional campaigns and events to attract patrons.
• Drive membership sales and retain existing members through engaging programs and personalized service.

e) Financial Oversight

• Monitor and manage budgets to maintain financial health and profitability.
• Analyze financial data and operational reports to identify areas for improvement.
• Work with the management team to set and achieve revenue and expense targets.

f) Menu and Event Planning

• Collaborate with the Head Chef to curate menus that align with customer preferences and seasonal trends.
• Organize and manage events such as private dining, corporate functions, and themed promotions.

Requirements:

• Minimum 5 years of experience in restaurant or club management.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Familiarity with inventory control, cost management, and financial analysis.
• Proven ability to deliver exceptional customer service in a high-end dining or club setting.
• Proficiency in English; fluency in Mandarin is an advantage to liaise with Chinese-speaking clients.
• Outgoing personality, proactive attitude, and ability to multitask in a fast-paced environment.

What We Offer:

• A supportive and vibrant work environment.
• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and career advancement.
• High-end working environment with exclusive clientele.