Assistant Manager/Manager - Customer Service

Cycle & Carriage Industries Pte Ltd; Singapore; On-site; SGD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Assistant Manager/Manager for Customer Service. This role focuses on delivering exceptional customer service and ensuring efficient operations within a dynamic team. With a strong emphasis on teamwork and adaptability, you'll engage with customers, develop service standards, and analyze performance metrics. Join a company recognized for its commitment to employee experience and be part of a team that values respect and collaboration. If you're passionate about enhancing customer journeys and leading a motivated team, this opportunity is perfect for you.

Qualifications

• 10 years of relevant customer service management experience.
• Ability to handle task and people management situations fairly.

Responsibilities

• Enhance customer service experience and manage requests.
• Recruit, mentor, and develop team members.
• Analyze data and prepare reports on customer service metrics.

Skills

Customer Service Management

Team Leadership

Data Analysis

Communication Skills

Adaptability

Education

Degree in any discipline

Job description

Joining C&C offers a unique opportunity to develop your career within a successful organization that values mutual respect and teamwork. We recognize your performance through development opportunities and a respectful environment.

The Opportunity

We are seeking a dedicated Assistant Manager/Manager - Customer Service to join our customer-centric team. Your role will focus on delivering excellent customer service, ensuring efficient operations, and maintaining high customer satisfaction. To succeed, you should be a self-starter, passionate about teamwork, adaptable to change, and eager to learn in a dynamic environment.

Responsibilities

• Enhance customer service experience, engage customers, and manage requests and feedback.
• Own customer issues and follow through to resolution.
• Define clear goals and implement strategies to achieve them.
• Develop service procedures, policies, and standards.
• Maintain accurate records of customer interactions.
• Analyze data and prepare reports on customer service metrics.
• Recruit, mentor, and develop team members, fostering an inspiring environment.
• Stay updated on industry trends and apply best practices for improvement.
• Manage daily frontline operations efficiently.
• Represent the company as a CASE representative.
• Supervise front-line staff and conduct annual appraisals.

Requirements

• Degree in any discipline with 10 years of relevant customer service management experience; industry experience is a plus.
• Tenacious, inventive, adaptable, and operates with integrity.
• Capable of handling task and people management situations fairly.
• Stay informed about industry insights and implement innovative ideas.
• Excellent social and communication skills, with the ability to connect with diverse individuals and thrive collaboratively.

About the Company

C&C, part of the Jardine Cycle & Carriage Group, is a leading automotive retailer in Singapore with a history dating back to 1899. We retail brands like Mercedes-Benz, Mitsubishi, Kia, and Citroën, and focus on creating exceptional journeys for customers and employees alike.

Our commitment to employee experience has earned us numerous awards, including HR Asia's Best Companies to Work Platinum Award (10 consecutive years), Happiest Workplace Award 2024, and several HR Excellence Awards.

Interested in a career with us? Connect with us to learn more. Please note, by applying, you consent to the collection and use of your personal data for recruitment purposes.