Assistant Manager - In-Room Dining (JR10002116)

Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking an In-Room Dining Supervisor to manage operations and staff. The ideal candidate will have a passion for customer service, strong leadership skills, and experience in a luxury hotel or integrated resort. Responsibilities include overseeing dining operations, training staff, and ensuring guest satisfaction. This role offers the opportunity to work in a dynamic environment and contribute to delivering exceptional dining experiences.

Qualifications

• Minimum 3 years' experience in hospitality, preferably in in-room dining.
• Experience in a supervisory or managerial role.

Responsibilities

• Oversee in-room dining operations and staff training.
• Monitor inventory levels and coordinate staff shifts.
• Handle guest inquiries and maintain service standards.

Skills

Leadership

Customer Service

Problem Solving

Communication

Time Management

Tools

Point-of-Sale (POS) Systems

Job description

Job Responsibilities

• Assist the In-Room Dining Manager in overseeing all aspects of the in-room dining operations.

• Supervise and train in-room dining staff, ensuring they adhere to company policies and service standards.

• Understanding of health and safety requirements and managing employee behavior in accordance with the regulations.

• Coordinate and schedule staff shifts to ensure adequate coverage during peak hours.

• Monitor and maintain inventory levels of food, beverages, and general supplies, placing orders as needed.

• Conduct shift briefing and training, share the operational aspects, and prepare the team member for the operations.

• Assisting the Manager / General Manager in setting team members goals and appraisal.

• Collaborate with the culinary team to develop and update the in-room dining menu, ensuring it meets guest preferences and dietary requirements.

• Handle guest inquiries, concerns, and complaints promptly and professionally, striving to resolve issues to the guest's satisfaction.

• Maintain a clean and organized in-room dining area, ensuring compliance with health and safety regulations.

• Monitor and analyze in-room dining performance metrics, such as guest satisfaction scores and order accuracy, and implement improvements as necessary.

• Assist in creating and implementing training programs to enhance the skills and knowledge of the in-room dining team.

• Stay updated on industry trends and best practices related to in-room dining services, incorporating innovative ideas into the operation.

• Coordinate needs and requirements with Housekeeping, IT, Front Desk, Culinary, Stewarding, Facilities and Procurement.

Job Requirements
Experience

• Minimum 3 years' experience in an integrated resort, restaurant group, private club or luxury hotel chain.

Other Prerequisite

• Enjoys problem solving and can think outside-the-box in difficult situations.

• Experience in a supervisory or managerial role within the hospitality industry, preferably in in-room dining / Fine dining.

• Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.

• Strong organizational and time management abilities, capable of handling multiple tasks simultaneously.

• Exceptional customer service skills, with a keen eye for detail and a commitment to delivering personalized experiences.

• Excellent communication skills, both verbal and written, with the ability to effectively interact with guests, staff, and management.

• In-depth knowledge of food and beverage operations, including menu planning, inventory management, and quality control.

• Familiarity with point-of-sale (POS) systems and other relevant technology used in in-room dining operations.

• Ability to work flexible hours, including night shift, and public holidays, as required.

• A passion for the hospitality industry and a genuine desire to exceed guest expectations.