Customer Service Executive

FISHER & PAYKEL (SINGAPORE) PTE LTD; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player in the premium luxury appliance sector is seeking a dedicated professional to enhance customer service operations. This role involves coordinating sales orders, ensuring timely delivery, and resolving customer issues effectively. Your proactive approach will support cross-functional teams, driving customer satisfaction and revenue growth. Join this dynamic team to contribute to an exciting journey in delivering exceptional customer experiences and operational excellence.

Qualifications

• Higher Nitec or Diploma in a relevant field preferred.
• Familiarity with sales processes and order tracking.

Responsibilities

• Coordinate end-to-end customer service operations.
• Respond to customer enquiries and process sales orders.
• Track and manage product returns and defective goods.

Skills

Customer Service

Sales Operations

Issue Resolution

Communication

Collaboration

Project Management

ERP Systems

Education

Higher Nitec or Diploma in Engineering, Science, IT or Business Administration

Tools

ERP Systems

Job description

Come join an appliance company that is on its exciting journey to lead in the premium luxury space. Your key role is to coordinate end-to-end customer service operations by ensuring the accuracy of sales orders and delivery information, meeting key performance indicators, and engaging in cross-functional collaboration. This role supports the sales and customer experience teams while effectively managing complex customer issues to deliver a seamless and professional customer experience that ultimately increases market share and revenue growth.

What You’ll Be Doing:

• Customer Service and Sales Enquiries: Respond to customer enquiries, assist in preparing quotations, process sales orders, ensure timely follow-ups and first-time delivery.
• Sales Operations: Coordinate order fulfillment, monitor delivery status, and liaise with warehouse and logistics providers to ensure on-time delivery.
• Sales Administration: Maintain accurate records of quotations, ensure accuracy of sales orders, invoices, datasheets, service documentation for smooth operations and audit readiness; check accuracy of pricing and rectify anomalies according to policies; and perform daily triple match.
• Project Installation: Support sales and technical teams by coordinating schedules, attention to details on technical specifications, managing documentation, and ensuring all stakeholders are aligned on deliverables.
• Issue Resolution: Track and manage product returns or defective goods, working with teams to identify issues and implement corrective actions.
• Internal Collaboration: Serve as the link between sales, warehouse, and customer experience teams to ensure streamlined communication and task execution.

Job Requirement:

• Higher Nitec or Diploma in a relevant field, preferably in Engineering, Science, IT or Business Administration.
• Familiarity with sales processes, order tracking, and customer follow-ups.
• Strong ability to communicate and collaborate across internal teams and engage with external stakeholders.
• Proactive mindset with the ability to anticipate challenges and develop effective solutions.
• Familiarity with ERP systems is a plus
• Experience in project management will be an advantage