Sport Champion (Guest Officer/ Fitness Instructor)

Sport Singapore; Singapore; On-site; SGD 25,000 - 45,000; Full time

Job summary

An established industry player is seeking self-motivated individuals who are passionate about promoting an active lifestyle. This role involves ensuring smooth operations at public facilities, delivering excellent service, and supporting safety management. You will engage with guests, assist in various operational roles, and promote fitness programs. Ideal candidates will have a background in fitness or sports management, and a commitment to customer service. Join a team that believes in transforming lives through sport and making a positive impact in the community.

Qualifications

• Qualification in Fitness Studies or Sports Management is advantageous.
• Valid CPR and AED credentials are beneficial.

Responsibilities

• Ensure smooth operations and safety management for public facilities.
• Attend to guest inquiries and handle public feedback.

Skills

Customer Service

Interpersonal Skills

Teamwork

Safety Management

Multi-tasking

Education

Fitness Studies

Sports Management

Tools

CPR Certification

AED Certification

Job description

What the role is:

At Sport Singapore, we aspire to transform the nation through an active lifestyle designed around innovative, fun and meaningful sporting experiences.

Sport has the unique ability to bring people together through play, regardless of age, gender, race, ability or social status. It imparts life values, nurtures character and builds resilience. It inspires and evokes the Singapore spirit through shared experiences and strengthens our national identity. We help Singaporeans Live Better Through Sport.

Sport Singapore is constantly on the lookout for individuals who are passionate about what they do.

Anchored in our values of Passion for Sport, Strength through Teamwork and Care for People, we believe in working and playing, not just as a team, but as a family.

What you will be working on:

Your role is to ensure smooth facilities operations, safety management and service excellence delivery to the members of Public.

Performing multiple roles is required, covering duties such as Pool Guardian, Fitness Champion, Programme Lead, and Front Desk Services depending on operations deployment needs. Training will be provided.

In this role, you will,

• Attend to guest enquiry, handle public feedback, process refund and assist daily bookings of respective facilities.
• Perform daily reconciliation of accounts and ensure compliance to financial standard operating procedures.
• Enforce swimming pool rules and regulation to ensure water safety.
• Scan the water and surrounding areas to recognise signs of danger, unsafe behaviour and water conditions to prevent incidents.
• Support swimming pool pump room operations and work with Facilities Management team to ensure pump room equipment are functional.
• Assist in land rescue, through administering first aid/ CPR/ AED and care for the victim if required.
• Assist in the daily gym operations and provide guidance to part-time staff to ensure service excellence delivery.
• Conduct and simple fitness and exercise programmes.
• Support the planning of programmes and promote programmes and events happening across ActiveSG.
• Liaise with external instructor, ensuring adequate time is catered for members to sign up for programme.
• Prepare and set up venue prior to major events/competitions and ensure all facilities and equipment are ready for use.
• Performing any other ad-hoc matters.

What we are looking for:

We are looking for self-motivated individuals who value integrity, teamwork and take pride in going the extra mile to provide excellent service to stakeholders and the community. This individual should be a sport advocate through living an active lifestyle and staying active.

Applicant with no working experience may apply.

Job Requirements:

• Qualification in Fitness Studies/Sports Management is advantageous.
• A valid Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) credential is advantageous.
• Customer-centric with excellent interpersonal and communication skills.
• Strong standards towards customer safety in line with our SOP.
• Able to perform shift work including weekends and public holidays.
• Well-organised and able to multi-task.

The level of offer will commensurate with applicants’ experience and track records. Successful candidates will be offered a 2/3- years’ contract in the first instance.

Only shortlisted applicants will be notified.

About Sport Singapore

Why We Do What We Do?Simply because we believe that everyone can live better through sport. At Sport Singapore, we aspire to transform the nation through an active lifestyle designed around innovative, fun and meaningful sporting experiences. Sport has the unique ability to bring people together through play, regardless of age, gender, race, ability or social status. It imparts life values, nurtures character and builds resilience. It inspires and evokes the Singapore spirit through shared experiences and strengthens our national identity. We help Singaporeans Live Better Through Sport.