Application Support Engineer (365 Dynamic )

Canon Singapore Pte Ltd; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled IT professional to coordinate and support their ERP systems. This role involves performing in-depth testing, analyzing financial processes, and providing application support for Microsoft Dynamics ERP. The ideal candidate will have a strong background in IT, particularly in application support and operations, with a focus on financial principles. Join a dynamic team where you can leverage your expertise to enhance business processes and drive efficiency in a collaborative environment. If you're looking to make a significant impact, this opportunity is for you.

Qualifications

• 5+ years of IT experience with 2+ years in application support.
• Strong understanding of financial principles and processes.

Responsibilities

• Coordinate and perform in-depth tests for new functionalities.
• Provide level 2 application support and document incidents.

Skills

Application Support

Dynamics AX

D365 Finance and Operations

Microsoft SQL

Analytical Skills

Project Management

Education

Degree in Computer Science

Degree in Computer Engineering

Tools

Microsoft Dynamics ERP

Job description

• Coordinate and perform in-depth tests, including end-user reviews, for modified and new functionality and other Pre/post implementation support.

• Analyze financial business processes and system requirements.

• Configure D365 finance modules to meet business needs

• Assist in providing training to end users for all new and modified functionality.

• Coordinate and support local/subsidiaries companies IT of ERP systems.

• Provide level 2 application support, liaise with level 1 and level 3 support teams within the organizations to resolve reported issues and incidents.

• Work with level 3 support teams to fulfil service requests and change requests.

• Document and track incidents, service requests, change requests and provide regular progress reports.

• Coordinate closely with support teams to test and deploy application defect fixes, enhancements, and patches to production environment in accordance with project methodologies.

• Conduct user requirement analysis for application enhancements. Support the team in defining project requirements, tracking and documentation.

• Provide pre-go-live and post-go-live end user support for Microsoft Dynamics ERP system.

Requirement

• Degree in Computer Science, Computer Engineering or equivalent

• At least 5 years’ experience working in IT industry, inclusive of 2+ years’ experience in application support and operations like sales, logistics and Finance

• Strong understanding of financial principles and processes

• Experienced across functional/technical aspects of Dynamics AX or D365 Finance and Operations

• Good understanding of IT technologies, methodologies and processes including Software Development Life Cycle (SDLC)

• Development experience and good working knowledge in Microsoft SQL database

• Strong analytical, interpersonal and collaboration skills.

• Project management experience is a plus

• Certification in Microsoft Dynamics 365 Finance is an advantage