L1 Support Engineer

AVATAR TECHNO SERVICES PTE. LTD.; Singapore; On-site; USD 30,000 - 60,000; Full time

Job summary

An innovative firm seeks a dedicated professional to manage patching and vulnerability across multiple environments. In this pivotal role, you will ensure compliance and effectiveness in patch management while collaborating with various teams. Your expertise in MSSQL, Oracle, and Linux will be essential as you monitor systems and escalate issues when necessary. This position offers the opportunity to work in a dynamic 24/7 operating model, making it ideal for those who thrive in fast-paced environments. If you're a team player with a passion for technology and system administration, this role is for you.

Qualifications

• 1 to 3 years of working experience in patch management and database skills.
• Basic knowledge of Linux/Unix commands and system administration tasks.

Responsibilities

• Perform patching on Database (MSSQL, Oracle) and Linux.
• Monitor systems for successful patching and track metrics.
• Participate in daily checks on Linux Servers.

Skills

MSSQL

Oracle

Linux

VMware

L1 Troubleshooting

Communication Skills

Excel

Job description

Main purpose of the role :

To be responsible for the patching and vulnerability management of all Infra environments across data centres

Key accountabilities and duties:

• To perform patching on Database (MSSQL, Oracle) and Linux.
• Monitor systems to ensure all patching is completed successfully and track patch management metrics, producing reports on compliance & effectiveness.
• To participate in daily checks on Linux Servers and log any issues not already logged by monitoring and alerting.
• To escalate on all major patching and vulnerability issues to L2/L3 teams where appropriate.
• To raise appropriate changes in order for patch implementation and adhere to internal Change Control and ITIL standards.
• To ensure all communications on patch schedule, change planning & approval are done with Apps/Business Owners.
• Able to work Shifts that can be part of 24*7 operating model
• To carry out any other task associated with the role as reasonably requested.

Knowledge, skills and experience:

• 1 to 3yrs Working experience on patch executor having skills on Database (MSSQL, Oracle) and Linux
• Should have basic knowledge of Linux/Unix commands and system administration tasks.
• Familiar with VMware
• Familiar with databases Patching, L1 Troubleshooting Skills
• Familiar with Windows OS – Not Mandatory
• Understanding of Database (Oracle , MariaDB)
• Coordinate tasks with multiple team and collaboration skills.
• Skills on Excell are added advantage.
• Good Communication and teamwork abilities
• Willingness to work in shifts/weekend