Full Time Front of House / Receptionist

PLATINUM FITNESS SG PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading fitness company is seeking a Front Desk Manager for their gym outlet. The role involves managing front desk activities, ensuring customer satisfaction, and maintaining gym standards. Ideal candidates should possess strong communication skills and prior customer service experience. Enjoy complimentary gym access and corporate discounts as part of your employment benefits.

Benefits

Complimentary gym usage

Corporate discounts at partner retailers

Qualifications

• Prior customer service experience required.
• First-Aid certification preferred.

Responsibilities

• Manage front desk operations including membership registration and customer inquiries.
• Ensure adherence to safety guidelines and maintain gym tidiness.
• Report matters to Studio Manager and General Manager.

Skills

Communication

Interpersonal Skills

Problem Solving

Job description

Role Responsibilities and Expectations:

• Manage the front desk of the assigned gym outlet, which includes but not limited to membership registration, answering enquiries in person, through phone and digital correspondences, retail of food & beverages, ensuring adherence to safety guidelines, and maintaining tidiness of the gym.
• Use the necessary digital tools and platforms for performance of duty
• Demonstrate integrity and adherence to operations policy, protocol, and guidelines
• Respond to the needs of stakeholders in a timely and responsible manner
• Ensure appropriate hand-over / take-over is done after / before shift
Report all matters encountered during duty to the Studio Manager and General Manager in a timely manner

Role Requirement:

• Good communication, interpersonal, and problem-solving skills
• Punctual, dependable, conscientious, and organized with a can-do attitude
• Enjoys personal interactions and have an approachable personality
• Able to commit to a fixed schedule of Mondays to Thursday and Sundays, with a mandatory 32.5 hours work week
Willing to rotate across multiple locations within Central Singapore as required

Certification / Prior Work Experience:

• Prior customer service experience required
First-Aid certification preferred

Physical Requirement:

Able to walk around the gym facilities, climb stairs, lift, clean and pack heavy gym equipment

Remuneration and Employee Benefits:

• Base Salary + Sales Commission
• Complimentary usage of gym facilities at any Platinum Fitness outlet when you are not on duty
• Corporate discounts at partner retailers