Customer Service & Scheduling Coordinator

SPACE + PTE. LTD.; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a detail-oriented individual to join their team. This role involves maintaining customer records, coordinating installation schedules, and providing support for post-purchase inquiries. The ideal candidate will thrive in a fast-paced environment and possess strong multitasking abilities. Join a dynamic team that values collaboration and efficiency, and contribute to delivering exceptional service to customers. If you're ready to make an impact and start immediately, this opportunity is perfect for you.

Qualifications

• O Level, diploma equivalent or above.
• Basic computer skills (Excel, Word, Email).
• Good collaborative skills and a team player.

Responsibilities

• Maintain and update customer records in the CRM system.
• Plan and coordinate installation and servicing schedules.
• Assist with office administration tasks during peak periods.

Skills

Basic computer skills (Excel, Word, Email)

Collaborative skills

Multitasking

Education

O Level or diploma equivalent

Job description

Job Description:

• Maintain and update customer records in the CRM system, ensuring accurate and up-to-date information.

• Follow up with customers post-installation to ensure satisfaction and address any concerns.

• Provide support to customers with post-purchase inquiries.

• Plan and coordinate installation and servicing schedules, ensuring efficient use of resources and timely completion of projects.

• Purchase materials for ongoing projects or installations when required.

• Arrange logistics for picking up or sending out stocks and materials to job sites or suppliers.

• Communicate schedules to customers and internal teams, making adjustments as necessary.

• Work closely with the installation team to manage daily work schedules and logistics.

• Assist with office administration tasks during peak periods or when the Administrative assistant is unavailable.
  

Qualifications:

• O Level, diploma equivalent or above.

• Basic computer skills (Excel, Word, Email).

• Good collaborative skills and a team player.

• Ability to handle multiple tasks while working in a fast-paced environment.

• Able to start immediately.