Customer Resolution Specialist

Satair Pte Ltd; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen motivierten Kundenservicemitarbeiter, der als zentrale Anlaufstelle für Materialbestellungen fungiert. In dieser spannenden Rolle sind Sie verantwortlich für die Bearbeitung von Bestellungen und die Gewährleistung der Kundenzufriedenheit. Sie arbeiten eng mit verschiedenen Abteilungen zusammen, um sicherzustellen, dass alle Kundenanfragen schnell und effizient bearbeitet werden. Wenn Sie eine proaktive, teamorientierte Person sind, die in einem dynamischen Umfeld gedeihen möchte, ist diese Position genau das Richtige für Sie.

Qualifications

• Mindestens 2 Jahre Erfahrung im Kundenservice in einem dynamischen Umfeld.
• Exzellente Kenntnisse in MS Office, insbesondere Excel und PowerPoint.

Responsibilities

• Verantwortlich für die Bearbeitung und Verwaltung von Materialbestellungen.
• Aufbau und Pflege starker Kundenbeziehungen mit schnellen Reaktionszeiten.

Skills

Kundenservice

MS Office (Excel, PowerPoint)

Analytische Fähigkeiten

Teamarbeit

Kommunikationsfähigkeiten

Education

Diplom

Tools

SAP

Lotus Notes

Job description

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Job Objectives

Focal point for the ASPAC customers for material order related actions in the Material, Logistics and Suppliers organization. Responsible for the order processing, administration, and management of Material orders received from Airbus customers (airlines, maintenance and repair organizations (MROs), and other customers/suppliers). Contribute to customer satisfaction by providing high-quality responses to all customer-related requests for spare parts and related services.

Job Responsibilities

• Process, administer, and manage Material orders received from customers (airlines, MROs, and other suppliers).
• Build and maintain strong customer satisfaction through quick responses and honest, qualified replies to all requests and inquiries, including handling quotations, orders, backorders, complaints, and claims.
• Proactively update customers on enquiry and delivery status.
• Handle invoice discrepancies promptly to support Sales and Finance in Accounts Receivables.

Secondary Responsibilities

• Support customers with their spares orders, manage internal order processes, address complaints, and follow up on customer requests in coordination with involved departments.
• Organize and conduct regular account meetings with relevant departments to share information and review customer activity, discussing order issues to prevent escalation.
• Use KPIs to manage order activity and produce reports for customers, the account team, and management.
• Assist in preparing operational reports and participate in customer meetings as needed.
• Contribute to increasing customer satisfaction in the ASPAC market related to order activity and communication.
• Assist other account teams and regions as workload demands.

Job Requirements

• Diploma with 2+ years' customer service experience, preferably in aerospace.
• Proficient in MS Office, especially Excel and PowerPoint.
• Knowledge of Lotus Notes and SAP is advantageous.
• Basic shipping knowledge (including dangerous goods and INCOTERMS) is a plus.
• Team player, self-motivated, positive attitude.
• Results-driven and eager to grow with the organization.
• Customer-oriented, proactive, and able to work under pressure.
• Strong communication, analytical, and structured working skills.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Wholesale Import and Export