Showroom Receptionist

Trans Eurokars Pte Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in luxury automotive seeks a Customer Service & Administrative Executive to provide exceptional hospitality and administrative support in their showroom. The ideal candidate will have excellent communication skills in English and Mandarin, a customer-first mindset, and experience in luxury environments. This role promises a dynamic work atmosphere, with responsibilities ranging from client engagement to internal coordination, ensuring the highest standards of service and brand representation.

Qualifications

• Excellent communication skills in English and Mandarin.
• Proficiency in Microsoft Office Suite.
• Pleasant demeanor with a customer-first mindset.

Responsibilities

• Act as the Showroom Host, ensuring premium hospitality.
• Oversee procurement of showroom essentials and maintain aesthetics.
• Handle inbound calls and support CRM efforts.

Skills

Communication

Customer Service

Attention to Detail

Team Collaboration

Tools

Microsoft Office Suite

Job description

Position Title: Customer Service & Administrative Executive (Showroom Receptionist)

Brand: Rolls-Royce Motor Cars

Reporting To: General Manager

Role Summary:

As the face of Rolls-Royce Motor Cars, you will be the first touchpoint of luxury and elegance for our valued clients. This role combines top-tier customer service with meticulous administrative support to uphold the impeccable standards of the Rolls-Royce brand.

Key Responsibilities:

1. Showroom Hospitality & Client Engagement

• Act as the Showroom Host, delivering a warm and sophisticated welcome to every guest.

• Serve beverages and refreshments, ensuring premium hospitality at all times.

• Clear and tidy the reception and customer lounge area post-visits

2. Office & Showroom Administration

• Oversee the procurement and replenishment of showroom and office essentials, including beverages, refreshments, and stationery.

• Conduct daily checks to maintain showroom aesthetics and ensure display vehicles meet brand presentation standards.

• Track and compile showroom footfall data for management reporting.

3. Customer Experience & Sales Support

• Maintain updated sales materials in the showroom and customer lounge; replenish literature as required.

• Handle inbound calls and email enquiries with professionalism and brand-aligned etiquette.

• Support CRM efforts, including preparation and coordination of client appreciation gifts and collaterals.

• Assist with the dissemination of marketing materials, event invitations, and corporate communications via mail or digital platforms.

4. Internal Coordination

• Ensure seamless inter-departmental flow of documents and information.

• Take meeting minutes and provide timely submission of ad hoc reports when required.

• Provide logistical and hospitality support at Rolls-Royce client events.

5. Brand Knowledge & Market Awareness

• Stay informed of the latest news and developments relating to the Rolls-Royce brand, automotive industry trends, and competitor activities.

We are seeking a poised, client-focused individual with a passion for luxury service and attention to detail.

Must-Haves:

• Excellent communication skills, both written and spoken, in English and Mandarin to cater to our esteemed Chinese clientele.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• A pleasant and professional demeanor with a customer-first mindset.

• Able to work independently with strong initiative and accountability.

• A collaborative team player who contributes to a positive workplace culture.

Preferred:

• Prior experience in luxury hospitality, automotive, or high-end retail environments.

• Proven experience in handling Mandarin-speaking clients with finesse.

Other Duties

• The Management may assign additional suitable responsibilities aligned with business needs and the dynamic nature of the luxury automotive sector.