Mới Field Applications Engineer

Genetron Corporation; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Genetron Corporation is seeking a technical sales support professional to assist the sales team in achieving quotas through technical expertise in test and measurement equipment. The role involves customer training, resolving application issues, and enhancing customer satisfaction through strong technical knowledge and support.

Qualifications

• Strong technical knowledge in test & measurement equipment.
• Experience in customer-facing roles.
• Ability to resolve application issues and provide training.

Responsibilities

• Assist the sales team with technical expertise and customer training.
• Resolve application issues and provide after-sales support.
• Develop technical relationships with customers.

Skills

Technical expertise

Customer relationship management

Problem solving

Communication

Job description

Genetron Corp (www.genetroncorp.com) is a leading provider of test and measurement equipment such as oscilloscopes, protocol analyzers, digitizers, arbitrary waveform generators (AWG), DC/AC programmable power supplies & electronic loads, hardware in the loop (HIL), electromagnetic near-field measurement solutions, and life science electromagnetic simulation software in Singapore, Malaysia, Thailand, Philippines, Vietnam, and Indonesia. We strive to be a competent and dependable test solutions partner to all our customers, providing them with robust and responsive pre- and post-sales services.

Responsibilities:

1. Assist the sales team in meeting or exceeding sales quotas through hands-on technical expertise of test & measurement equipment.
2. Resolve or drive resolution of daily application issues related to Genetron’s test & measurement products.
3. Identify new customer applications and match them with Genetron’s offerings.
4. Maintain and achieve a high level of customer satisfaction.
5. Support various phases of the sales process, including requirements analysis, product demonstrations, test benchmarks, competitive positioning, and customer training.
6. Understand customer problems and recommend suitable solutions.
7. Possess strong technical, product, and market knowledge in DC/AC power supplies, electronic loads, digital oscilloscopes, arbitrary waveform/signal generators, spectrum analyzers, and vector network analyzers.
8. Deliver customer training sessions and hands-on product demonstrations.
9. Provide after-sales application support, troubleshooting, and repair of failed equipment.
10. Communicate customer interests and requirements to management to help expand market share and improve customer satisfaction.
11. Develop face-to-face technical relationships with key technical influencers.