Operations Executive (Dormitory in Changi East)

ED1 SERVICES PTE. LTD.; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Resident Manager to oversee community engagement and facility management. This role involves facilitating resident onboarding, ensuring safety and security, and maintaining operational standards. The ideal candidate will possess a degree or diploma in a relevant field, strong communication skills, and the ability to handle conflicts diplomatically. Join a dynamic team that values collaboration and innovation, where your contributions will enhance the living experience for residents. If you thrive in a fast-paced environment and are eager to make a difference, this opportunity is perfect for you.

Qualifications

• Degree or Diploma in relevant fields required.
• Proficient in English with strong communication skills.

Responsibilities

• Manage resident onboarding and community engagement activities.
• Conduct inspections and coordinate maintenance for facilities.

Skills

Communication Skills

Conflict Resolution

Organizational Skills

Interpersonal Skills

Attention to Detail

Education

Degree in Facilities Management

Diploma in Hospitality

Diploma in Business Administration

Tools

Microsoft Office

Job description

Main Responsibilities:

1. Resident Management & Community Engagement

• Facilitate resident onboarding, including check-in/check-out procedures and orientation
• Serve as the primary point of contact for resident inquiries, feedback, and grievances
• Plan, coordinate, and execute resident programs, social activities, and community-building initiatives

2. Facility Management

• Conduct routine inspections to ensure cleanliness, maintenance, and functionality of dormitory facilities (rooms, amenities, and common areas)
• Coordinate and schedule routine maintenance, repair works, and cleaning services
• Monitor facility conditions to ensure adherence to health, safety, and regulatory standards

3. Security and Safety

• Implement and enforce dormitory security protocols, including access control, visitor registration, and emergency procedures
• Respond to emergency and mitigate situations
• Identify safety hazards and work with the Dormitory Manager on timely resolution

4. Administrative & Operational Support

• Maintain accurate records including resident data, incident reports, and maintenance logs
• Assist in room allocation and occupancy planning in collaboration with the Operations Support Executive
• Manage correspondence with residents and clients via email, phone, or other official channels

5. Conflict Management

• Mediate conflicts among residents and address behavioural issues in a fair, diplomatic, and solution-oriented manner
• Uphold dormitory rules and contribute to maintaining a respectful and harmonious living environment

6. Communication & Information Dissemination

• Ensure timely and effective communication with residents regarding updates, events, and policies
• Utilize platforms such as email, WhatsApp groups, and bulletin boards for information sharing

7. Compliance & Governance

• Ensure full compliance with internal policies, dormitory SOPs, and FEDA regulations
• Support audits and prepare documentation as required by regulatory bodies

8. Issue Resolution & Reporting

• Proactively manage operational issues such as maintenance emergencies or service disruptions
• Track and report on resident feedback, incident trends, and operational metrics to the Dormitory Manager

9. Data Management & Reporting

• Maintain updated databases on occupancy, maintenance schedules, and resident communications
• Prepare regular reports and insights for management review and decision-making

10. Other Duties

• Perform any other duties as assigned by the Dormitory Manager, Operations Manager, or Operations Director

Requirements:

• Degree or minimum Diploma in Facilities Management, Hospitality, Business Administration, or a related field
• Proficient in English (spoken and written)
• Willingness to work on rotating rotating shifts (including weekends and public holidays)
• Good computer literacy and proficient in Microsoft Office applications
• Strong communication skill, interpersonal, and conflict-resolution skills
• Strong organizational abilities with keen attention to details
• Ability to multi-task and thrive in a dynamic, fast-paced environment
• Certification in Mechanical & Electrical (M&E), Facility Management, or Fire Safety will be an advantage

Work Location:

• Changi East