Retail Supervisor (Team Lead)

Resorts World at Sentosa Pte Ltd; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic retail supervisor to lead store operations and enhance guest experiences. In this role, you will ensure revenue targets are achieved through effective sales and exceptional customer service. You will manage a team, delegate responsibilities, and maintain high standards of merchandising and stock control. This is a fantastic opportunity to make a significant impact in a vibrant retail environment, where your leadership skills and attention to detail will be valued. If you are passionate about retail and committed to excellence, this position is perfect for you.

Qualifications

• Minimum 2 years of supervisory experience in a retail environment.
• Ability to communicate effectively with team members and guests.

Responsibilities

• Ensure revenue targets are met through effective sales transactions.
• Manage cash register operations and motivate sales associates.
• Mentor team members and maintain operational standards.

Skills

Supervisory Skills

Customer Service

Sales Techniques

Communication Skills

Attention to Detail

Education

Secondary Education or equivalent

Job description

Job Responsibilities:

Store Operations:

• Ensure that revenue targets are achieved by conducting sales transactions and up selling of merchandises with at various retail stores
• Provide excellent guest service and interacting positively with guests in a friendly and courteous manner
• Maintain stock control, merchandise display, and perform stock replenishment with good foresight in merchandise forecasting
• Maintain good relations with vendors in the delivery and receiving of stocks
• Ensure consistent good housekeeping standards

Cashiering:

• Managing the cash register and responsible for opening and closing of POS system
• Motivates sales associates and ensures they are focused on customer service and merchandise up selling

Management:

• Serves as the bridge between Team Members and Managers
• Delegation of duties and maintain all facet of the zone operations in the store
• Carries out mentoring and coaching responsibilities for team members
• Recognize and strive to meet both internal and external guest needs
• Demonstrate efficient planning and manages priorities; anticipates and plans for future work needs
• Generate new ideas that have a positive impact on work processes, products, services or businesses
• Understand job responsibilities, demonstrate broad, in-depth and keeps up to date on job knowledge and technical knowledge relating to the products or services across the resort, skills or methodology which are important to the job
• Supports the Assistant Store Manager and Store Manager in all store’s operational aspect

Job Requirements:

• Minimum 2 years of supervisory skills in retail environment
• Minimum Secondary Education or equivalent
• Experience in F&B/Retail operations will be advantageous
• Keen eye for detail – Guest profiles, Team Member’s behaviours/work progress etc
• Able to lift heavy objects and stocks for replenishment when needed (~10kg)
• Able to be flexible with different roles throughout the shift (i.e break coverage, floater etc)
• Able to work on selected weekends and public holidays
• Ability to communicate effectively between Team Members, Management and Guests
• Basic knowledge of visual merchandising is preferred