IT Operations Manager

GMP Group HQ; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a seasoned team leader to manage budgets, resources, and client communications. The ideal candidate will have extensive experience in team leadership and ITIL certification. Responsibilities include overseeing proposals, managing relationships, and reporting to senior management. This role requires strong communication skills and the ability to adapt to new technologies in a fast-paced environment.

Qualifications

• 8–10 years of experience in team leadership.
• Strong knowledge in On-Premises, Cloud, Network, and Server operations.

Responsibilities

• Manage team budgets and resources.
• Oversee internal proposal processes.
• Provide daily reports on budget and resource allocation.

Skills

Leadership

Communication

Adaptability

Education

Bachelor's degree

Tools

ITIL V3 or V4 certification

Cloud services

Job description

Responsibilities:

• Manage team budgets during closing periods, yearly budgeting, and forecasting periods.

• Accurately allocate and manage team resources.

• Oversee and manage internal proposal processes before sharing with customers.

• Lead project and operation team knowledge transfers and operational handovers as needed.

• Manage business partner and vendor relationships as required.

• Maintain customer relationships and handle client communications when necessary.

• Lead and guide team members in estimating maintenance and operation support costs.

• Escalate major project issues and report to senior management promptly.

• Provide daily reports to managers covering budget status, resource allocation, and operational forecasts.

• Conduct daily team management activities and mandatory team meetings.

Requirements:

• Bachelor's degree or higher in any relevant field.

• 8–10 years of experience in team leadership, including managing team budgets, schedules, and resources.

• ITIL V3 or V4 certification is required.

• Strong communication skills in English

• Solid knowledge in On-Premises, Cloud, Network, and Server operations for cost estimation purposes.

• Ability and willingness to adapt quickly to new technologies.

• Ability to work independently in a fast-paced environment.

• (Preferred) Familiarity with cloud services-related software, hardware technologies, and products.

• (Preferred) Experience handling projects involving software-defined data centers or cloud service infrastructures.

• (Preferred) Willingness to travel when assigned to projects.

To apply, please visit www.gmprecruit.com and search for Job Reference: QYXW4Y9V

To learn more about this opportunity, please contact Yingying at [e-mail]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.