Application Analyst/ Senior Application Analyst (Digital Services), IDTD

PUB, The National Water Agency; Singapore; On-site; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking agency as a Senior/Application Analyst to drive digital transformation in water management. You'll collaborate with vendors and stakeholders to enhance public-facing applications, ensuring seamless service delivery. This role offers the chance to implement innovative digital solutions, streamline operations, and improve user experiences. With a focus on security and compliance, you'll play a key part in maintaining high standards in IT management. If you’re detail-oriented and passionate about technology, this is the perfect opportunity to make a significant impact in a vital industry.

Qualifications

• 3+ years of experience in application development and IT project management.
• Strong understanding of the Software Development Lifecycle.

Responsibilities

• Manage and coordinate with vendors for digital services systems.
• Monitor system performance and troubleshoot production issues.

Skills

Application Development

IT Project Management

Problem-Solving

Communication Skills

Cloud Technologies

Scrum/DevOps

Education

Tertiary qualification in Computer Science

Engineering or related technical discipline

Tools

Cloud Services

Container Technologies

Job description

What the role is:

As a Senior/Application Analyst, you will be joining a team of Digital Services Specialists within the Infotech and Digital Transformation Department to drive digitalisation in PUB. You will work in a team providing analysis, support, and maintenance of key public-facing application systems in PUB. You will have the opportunity to collaborate closely with external parties (e.g., vendors, public agencies) and internal stakeholders to manage, design, and develop systems that support organisational needs.

What you will be working on:

• Manage and coordinate with vendors to implement digital services systems such as websites, e-services, and the Building Plan Submission System, including conducting application testing and updates, ensuring projects are completed within budget, schedule, and compliance requirements.
• Understand PUB’s business processes and collaborate with users to review and improve these processes for better ops-tech integration, identifying opportunities to streamline operations and designing end-to-end digital solutions.
• Provide advice and assistance to users in identifying suitable digital solutions and options for integrating technical and application components to enhance service delivery and user experience.
• Monitor system performance, troubleshoot issues in the production environment, and coordinate incident response and vulnerability mitigation measures with relevant stakeholders and vendors.
• Conduct security and risk assessments to ensure security controls are effective.
• Support documentation of key workflows and the functional and technical requirements for digital services systems.
• Handle audit queries and ensure compliance with audit and security standards.

What we are looking for:

• Tertiary qualification, preferably in Computer Science, Engineering, or related technical discipline.
• Minimum of 3 years of experience in application development and IT project management.
• Good understanding of the Software Development Lifecycle.
• Detail-oriented with a high level of ownership, problem-solving skills, self-motivation, and a keen willingness to learn.
• Strong communication skills and a team player.
• Ability to work effectively under pressure and tight deadlines.
• Preferred experience/knowledge in Cloud, microservices architecture, container technologies, Scrum/DevOps concepts.
• Familiarity with the Government Instruction Manual on IT Management (IM8) and cybersecurity guidelines is advantageous.
Successful applicants will be contacted within 4 weeks of the closing date of this job posting.

About PUB, The National Water Agency

PUB is internationally recognized for its water management excellence, having received awards such as the 2007 Stockholm Industry Water Award and being named Water Agency of the Year 2006. PUB also received the Singapore Quality Award in 2008, and its high-quality reclaimed water, NEWater, was recognized for environmental contribution. Join PUB to build a promising future in the water industry.