Operations Manager

Cushman & Wakefield; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Manager to oversee M&E engineering services in facilities management across multiple sites. This pivotal role involves managing teams, ensuring compliance with statutory requirements, and maintaining high client satisfaction. The successful candidate will lead operations, drive continuous improvement initiatives, and manage financial oversight for contracts. If you are passionate about operational excellence and ready to make a significant impact in a collaborative environment, this opportunity is perfect for you.

Qualifications

• Experience in managing M&E engineering services in facilities management.
• Strong leadership skills with a focus on team performance and client satisfaction.

Responsibilities

• Oversee daily operations of critical building infrastructure including HVAC and electrical systems.
• Lead audits and inspections to ensure compliance with safety standards and regulations.

Skills

M&E Engineering

Facilities Management

Team Leadership

Client Liaison

Budget Management

Education

Bachelor's Degree in Engineering

Certification in Facilities Management

Tools

BMS (Building Management System)

HVAC Systems

Electrical Systems

Plumbing Systems

Job description

Job Title

Operations Manager

Job Description Summary

The Operations Manager will be responsible for overseeing the end-to-end operations of

M&E engineering services in facilities management across multiple sites. This includes

managing teams, delivering technical excellence, ensuring compliance with all statutory

requirements, maintaining high client satisfaction, and ensuring smooth and cost-efficient

operations in alignment with service-level agreements (SLAs) and key performance

indicators (KPIs).

Job Description

• Facilities & Technical Operations
• Oversee daily operations of M&E systems: HVAC, electrical, plumbing, fire protection, lift systems, BMS, and other critical building infrastructure.
• Support the managers to deliver the preventive and corrective maintenance programs across all facilities under management.
• Ensure all works are carried out according to maintenance schedules, SOPs, safety standards, and client expectations.
• People & Resource Management
• Lead a team of Managers and engineers – responsible for recruitment, training, performance reviews, and team motivation.
• Manage contractor and vendor performance for outsourced services (e.g., specialist maintenance, equipment supply, testing and commissioning).
• Client Management & Reporting
• Serve as the main client liaison for technical operations, ensuring clear communication and proactive service delivery.
• Attend regular client meetings to present reports, resolve issues, and provide performance updates.
• Submit detailed monthly and quarterly operations reports, including maintenance KPIs, incident logs, cost analysis, and improvement plans.
• Compliance, Safety & Risk Management
• Lead audits and inspections (internal and external), implement corrective actions, and maintain complete documentation for compliance.
• Manage incident reporting, root cause analysis, and implement preventive measures.
• Financial & Contractual Oversight
• Develop and manage operating budgets for assigned contracts, including forecasting, cost tracking, and optimization of resources.
• Monitor contract scope, variations, and deliverables, and support renewal, tendering, or negotiation processes.
• Track asset lifecycle, manage spares inventory, and optimize procurement for cost efficiency and equipment uptime.
• Continuous Improvement & Innovation
• Identify operational inefficiencies and implement solutions for energy savings, workflow automation, and system reliability improvements.
• Propose and execute technical upgrades, retrofits, and modernisation initiatives.
  
  

INCO: “Cushman & Wakefield”