Assist Mgr/Snr Exec, Subsidies Schemes and Sector Grants IT Systems

Agency for Integrated Care; Singapore; On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join their implementation team for the Converged Grants System. This role focuses on redesigning operational processes to enhance the journey for seniors and caregivers in accessing essential services. You will work closely with technology vendors to translate insights into actionable initiatives while managing project timelines and stakeholder engagement. If you are passionate about improving community care through technology and have a knack for data analysis, this is the perfect opportunity for you to make a real impact in the lives of others.

Qualifications

• At least 3 years of experience in systems thinking and design.
• Experience with Agile methodology and process improvement approaches.

Responsibilities

• Redesign operational processes to enhance access to grants and subsidies.
• Support project management initiatives and conduct functional testing.

Skills

Data Analysis

Agile Methodology

Change Management

Process Improvement (Six Sigma, Lean)

Education

Degree in STEM or Business

Tools

Data Analytical Tools

Job description

Company description:

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit https://www.aic.sg.

Job description:

This role will be part of the implementation team for the new Converged Grants System (COGS) to support the HSG Annual Service Fee (ASF).

1. Redesign operational processes, draw insights from data, understand and gather feedback to enable formulation and implementation of technology-enabled initiatives to:
   1. Enhance seniors', caregivers' and patients' journey to access schemes and grants as well as care providers' schemes and grants administration in the community, for example, simplify seniors' use of subsidies digitally
   2. Improve operational processes, governance and administration of schemes and grants, for instance, streamline and automate processes using technology to improve efficiency
2. Translate redesigned processes, insights and feedback into implementable initiatives and work with technology vendors and/or teams to actualise initiatives on IT systems as enablers
3. Identify and implement relevant change management activities for different stakeholder groups, for example, involve end-users to formulate user stories as IT requirements and design of IT system user interface
4. Support team lead in project managing initiatives, such as devising implementation timelines and mitigating issues encountered to minimise disruptions to plans
5. Conduct functional testing or sprint reviews with technology vendors and/or teams to facilitate the implementation of new IT systems or enhancements
6. Use data analytical tools to identify, analyse and interpret patterns and trends for insights

Please note that this role is on a 3-year contract based on the project timeline.

Job Requirements:

1. Degree in any Science, Technology, Engineering, and Mathematics (STEM) subject or business-related discipline with at least 3 years of relevant experience in systems thinking, design, and change management
2. Experience involving use of Agile methodology, or process improvement approaches such as Six Sigma and Lean, would have added advantage
3. Demonstrate ability to ideate on impactful initiatives, meet deliverables within timelines, and manage ambiguity in a fast-paced and dynamic work environment
4. Able to articulate viewpoints, both written and verbal, in a clear and concise manner