Operations Executive - Healthcare Logistics- Multiple Shifts

MNX Global Logistics (Singapore) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore is seeking a candidate for a role focused on processing customer orders and managing shipments. The position involves handling import/export documentation and requires proficiency in English, with training provided for specific logistics software. Ideal candidates will have a background in freight forwarding or related fields.

Qualifications

• Experience in air forwarding operations is advantageous.
• Fluency in a second language is a plus.
• Training will be provided.

Responsibilities

• Process customer orders and routings.
• Respond to customer shipment inquiries in a timely manner.
• Coordinate shipments and handle operational requirements.

Skills

Knowledge of freight forwarding operations

Proficiency in written and spoken English

Service or call center experience

Ability to work different shift hours

Education

At least ‘O’ level, professional certificate, NiTEC, Diploma, or higher

Tools

Cargowise

ParcelLogic TMS

Microsoft Office 365 Suite

Job description

Overview

Every day, our team around the world comes together to deliver supplies that extend lives, expedite recovery efforts, and enrich experiences. We start by understanding what we’re shipping—how it’s unique—and why a one-size-fits-all solution won’t work. Then, MNX combines the right people, partnerships, and technology to ensure the on-time delivery of high-value shipments worldwide. Whether your priority is safety and security, temperature monitoring, customs clearance, cost certainty, or all the above; we create a logistics plan that helps you accomplish your goals.

Responsibilities

1. Process customer orders and routings
2. Respond to customer shipment inquiries (tracking, routings, quotations, booking confirmation, etc.) in a timely manner
3. Process import and export shipment documentation for Singapore and APAC
4. Order processing in MNX's TMS (Transportation Management System) and C1 (Cargowise)
5. Coordinate shipments and handle operational requirements
6. Process Singapore airfreight import/export documentation (full-cycle). In-depth training will be provided.
7. Perform general administrative duties including data entry and filing
8. Participate in other company projects and duties as assigned

Qualifications

1. Salary will be commensurate with qualifications and experience. Training will be provided.
2. Knowledge of freight forwarding operations or similar import/export roles is a plus
3. Experience in air forwarding operations, especially in critical logistics, cold chain, biopharma, medical devices, and clinical trials logistics, is advantageous
4. Service or call center experience is a plus
5. Proficiency in both written and spoken English; fluency in a second language is a plus
6. At least ‘O’ level, professional certificate, NiTEC, Diploma, or higher in any field
7. Proficiency with MS Office applications
8. Experience with Cargowise or ParcelLogic TMS is a plus
9. Basic proficiency with Microsoft Office 365 Suite products
10. Ability to work different shift hours is a plus